Wytheville Community College is accepting applications for a full-time Education Support Specialist III â Online Academic Advisor, Student Activities and Testing/Tutoring Coordinator. This position is not a tele-work position. The successful candidate for this position will be required to work and be an active participant on the main campus of Wytheville Community College. This position will report directly to the Dean of Student Success and Academic Development. The successful applicant will work collaboratively with the collegeâs other Online Academic Advisor position to: â¢Staff a comprehensive online advising system for advising students and potential students on WCCâs admissions process, registration and academic issues, and basic technical support issues related to online courses such as login assistance, contacting instructors, etc; â¢Establish a physical presence in the collegeâs One-Stop Center on the WCC Campus; â¢Monitor assigned caseload in the early alert system and update contacts to allow faculty to monitor student progress and to trigger warnings about possible student performance issues; â¢Collaborate with faculty, administrators, and campus departments to identify, define, and meet student planning, placement needs, goals and objectives; â¢Maintain a database of students served and outcomes of services; â¢Assist in registration, student orientation, classroom presentations, outreach activities and other duties as assigned. Assignments will include evening and/or weekend hours; â¢Coordinate Student Clubs and Organizations and Student Activities; and â¢Serve as backup for the early academic alert system coordinator. Work with college IT and Blackboard staff to: â¢Maintain and ensure updates are made to the Virtual Advising Center (ASK WCC) as needed; â¢Maintain student follow-up system to ensure 100% of student requests for information receive a response within 24-hours; â¢Monitor online communication system for students to post messages on program specific message boards; â¢Monitor advising chat sessions to include scheduling advising appointments with appropriate program advisors; and â¢Monitor, update and post announcements on the Blackboard Resource page. Responsible for the following: â¢Preparing monthly reports of the Online Chat usage and Student Contacts for the Dean of Student Success and Academic Development; â¢Coordinate student activities and manage student clubs and organizations; â¢Serve as Student Government Association (SGA) sponsor; â¢Communicating with staff and faculty regarding student contact made as a result of early academic alerts and course advisement; â¢Making referrals to campus support staff (for example, counseling, advising, and tutoring) based on interaction with students who receive academic alerts; â¢Monitoring and sending out notices to students via social media such as Twitter and Facebook; â¢Send out email notices weekly to student body regarding student activities, support services and general college announcements; â¢Manage the tutoring program supervising the hiring, training and scheduling of tutors; â¢Coordinating College placement and proctored testing at all locations; and â¢Assist with Pearson VUE testing and serve on a rotating basis as a Pearson VUE testing proctor on campus once certified. The successful candidate may be assigned to provide services on-campus and/or at the collegeâs off-campus and regional centers â Summit Education Center (SEC) in Marion and/or the Crossroads Regional Entrepreneurial Institute (CREI) in Galax, VA. This position requires frequent evening and some weekend hours. As a member of the college staff/family your role encompasses the general areas of student support, personal and professional development, and institutional and community citizenship/service. Primary responsibilities are listed above and other duties include, but are not limited to: 1. Be available, approachable, and accessible to students through posted office hours, electronic communication, or other appropriate methods. 2. Serve as academic advisor to students in a proactive manner to assist in retention and program completion. 3. Serve on college committees as assigned. 4. Submit required college reports and forms in a timely manner. 5. Maintain professional relationships with students, colleagues, and community members. 6. Participate in system/college/departmental professional development activities and attend meetings and/or committees created to facilitate professional growth and development. 7. Experience and evidence of commitment to the philosophy of the community college, student success, and academic excellence. 8. Excellent interpersonal and communication skills. 9. Knowledge and proficiency of computer applications/software as aids in the teaching and learning process. 10. Evidence of commitment to multi-cultural and multi-generational diversity. 11. Assume other duties as assigned.
The mission of Wytheville Community College is to provide a quality, comprehensive education for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax.To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by: providing programs and courses in occupationa...l-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; presenting diverse cultural opportunities while promoting the heritage of Southwest Virginia; promoting accessibility and affordability; and ensuring quality in all programs and services.