Position Description:Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.The Recovery& Resiliency Support Specialist is responsible for using recovery andresiliency strategies with consumers and families, recruiting consumers andfamilies for initiatives, supporting existing consumer initiatives, supportingthe grievance process, engaging in quality initiatives; collaborating with CareManagers, providers, and community agencies to support consumer access toneeded services; implementing specific projects at the direction of theRecovery & Resiliency Manager and creating and maintaining communication withconsumers, youth, families, consumer and family run organizations andproviders. A large emphasis of this job is using knowledge and experience withmental health or addiction to form a connection with consumers and / or customersand strategize solutions to meet member or community needs.**To receive further information regarding becoming a Certified Peer Specialist, please visit http://www.naadac.org/NCPRSS**PrimaryResponsibilities:Assistfamilies and consumers with defining their recovery goals, and developing theresiliency skills and knowledge needed for the consumer's recovery.Supportthe creation of and assist with the implementation of a comprehensive trainingand education program with peers, families, providers and staff. Assistconsumers who are dealing with the most complex and difficult issues, includinghomelessness, trauma, physical health issues, etc.Establishand maintain strong collaborative relationships with existing consumer andfamily organizations.Effectivelycommunicate plan information to consumers and consumer operated organizationsand with families and family organizations as well as consumer and familyrights and responsibilities, in addition to a wide array of other topicsincluding clinical policies, analysis of data and program evaluation.Asdirected, serve as a designated member of internal committees andsubcommittees.Asrequested, provide support to family members in making needed appointments.Work withthe Clinical Program Director, Clinical Director and the clinical team toimplement care coordination when requested, which may include peer support aswell as other community-based services designed to stabilize the consumer'scondition, including working with the consumer in the development of a WRAPplan and a Crisis plan.Beavailable to provide direct support to family members of consumers beingdischarged from 24-hour care, coordinate peer coaching if available and/ or torefer them to a support group.Assist andsupport consumers and family members with grievance processes.Collaboratewith Care Managers, providers, and community agencies and organizations tofacilitate access to and transition between services.Collaboratewith Care Managers, providers, and community agencies and organizations toidentify consumers and family members of consumers who may benefit from peersupport. Participate in treatment planning with consumers and families whorequest that support.Respond toconcerns and questions from consumers and families.Ifrequested, provide information and assistance to consumers who have received aNotice of Action.Work withcommunity agencies along with and / or on behalf of consumers and families.Providefeedback about treatment planning development based on their interactions withconsumers and families.Advocateon behalf of the consumers and families.Provide orcoordinate the provision of peer support to consumers and family members atcritical points in their treatment process.
Required Qualifications: High School Diploma / GED (or higher) Thorough understanding of the principles of recovery and resiliencyCertified Peer Specialist within the state of LA or be ready to take the test for certification immediately upon employment Previous experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables), and Microsoft Outlook (email and calendar management) Ability to facilitate training events Must live in Baton Rouge, LA areaAccess to reliable transportation that will enable you to travel to client and / or patient sites within a designated areaAbility to travel at least 75% of the time within the state where the position is locatedAbility to work from 8:00 am to 5:00 pm or 9:00 am to 6:00 pm Monday through FridayPreferred Qualifications: Bilingual fluency in English and Spanish Certified Trainer for Mental Health First Aid and QPR Training Working knowledge of community resourcesPhysical & Work Environment:Must have a quiet designated work space and access to install secure high speed internet (minimum speed 1.5 download mps and 1 upload mps) via cable/DSL in home (NOTE: wireless/cell phone provider, satellite, microwave, etc...does NOT meet this requirement)Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Recovery, Resiliency, Telecommute, Baton Rouge, LA, Behavioral, Counseling
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.