What is the opportunity? The purpose of this position is to provide desktop support services to Capital Markets throughout Europe including I&TS and IWM business lines in London. Being primarily based within the non-trading site, this role requires a collaborative based approach working alongside other Technology & Application teams to ensure that IT Infrastructure is able to deliver a scalable, stable and performing environment that meets the need of the business areas.
What will you do?
To provide technical support to both non-trading and the trading floor, VIP & Executive offices and other lines of business without disruption to business flow; have an understanding and to provide support of mobile technologys, such as VPN, Tandberg audio visual systems, Blackberry devices.
Ensure all calls logged via Peregrine to the Desktop Support Team are being updated and addressed in a timely manner.
Consult with users to determine hardware, software, or system application requirements
Troubleshoot and provide resolution to issues related to computer hardware equipment, software, and market data applications within area of responsibility; ensure quick and efficient resolution of any problems requiring external assistance through competent liaison between other departments and areas of technology, and outside vendors whilst communicating issues professionally and effectively to internal contacts
Undertake system administration duties to ensure the smooth and continuous running of Bank Systems
Support of virtual desktop environment on VmWare and Xendesktop and demonstrate the ability to use deployment tools such as SCCM for BAU application installs.
Provide remote support on VPN clients and provide support to remote email clients such as Maas360 on smart phones and tablets
Have an understanding and support of Market Data services such as Reuters and EBS dealing keystations and infrastructure.
What do you need to succeed? Must-have
Experience supporting a trade floor environment and supporting Market Data applications.
Knowledge of Microsoft Operating systems, windows based applications running on Desktops and Laptops
Understanding of ITIL
Good oral and written communication skills.
Proven interpersonal skills; interacts professionally with internal and external contacts.
Problem identification, troubleshooting and problem solving skills and experience
What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
About RBC Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .
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Inclusion and Equal Opportunity Employment RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
JOB SUMMARY City: City of London Address: Riverbank House Work Hours/Week: 35 Work Environment: Office Employment Type: Permanent Career Level: Experienced Hire/Professional Pay Type: Salaried Required Travel (%): 0-25 Exempt/Non-Exempt: N/A People Manager: Yes Application Deadline: 2017-08-12 Req ID: 141347 Posting Notes: [[mfield1]]