Director, Health Program - Global Lead for Quality Assurance-(170000O2)
The University of Maryland, Baltimore (UMB), Institute of Human Virology is currently recruiting for a Health Program Director. The Director of Health Program Global Lead for Continuous Quality Improvement will be the thought leader for designing interventions and models for health care improvement including continuous quality improvement to support the Global Health Portfolio in service delivery enhancement. This position will further ensure that care systems, processes, and standards for service delivery are institutionalized throughout all field programs reflecting national and international best practice. In addition, this position will support field offices to develop and implement remediation strategies following Site Improvement and Monitoring System assessments. Further, the position will pursue implementation science research initiatives in line with technical area competences earlier identified and will actively pursue new programs (public health and research) and endeavor to publish works that further learning and professional development. The Director of Health Programs will also be assigned field office management support responsibilities as a Technical Officer.
UMB offers a generous benefits package that includes 22 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
Lead development of interventions and support field implementation of site specific remediation and improvement plans throughout GHI programs.
Engage and support field offices to utilize program and patient related data and information to improve outcomes, inform policy and practice.
Develop and institutionalize Continuous Quality Improvement initiatives in all field offices and work tirelessly to engage country leadership to adopt a culture of evidence driven program implementation.
Work with the Director for Global Health to develop models and interventions for collaborative care and learning healthcare networks and integrated service delivery, support its piloting and scale-up.
Actively contribute in developing new programs through proposal writing and new program design and start up.
Directly support full implementation of specific programs and/or countries as assigned by the Director for Global Health.
Develop practical tools to guide field programs in implementation of Health Care Improvement initiatives.
Develop and implement a strategy for performance benchmarking across field offices and programs.
Develop an in-house training and mentorship program to enhance field office employees in the technical care areas of health care improvement. This will among other things include the science of improvement methodology.
Performs other duties assigned.
Bachelor's degree in a related field of expertise. In some cases, a position –specific master's degree will be required. In cases where a Master's degree is required, it will substitute for 2 years of experience.
5 years experience working in an appropriate field with at least 2 years experience of overall responsibility for program direction, coordination and implementation.
PhD in Health Services Management/Quality Improvement, or MD with post graduate training in Health Care Improvement.
Certification in process improvement will be an added advantage. Experience in global health. Familiarity with science of improvement and measurement methods. Experience planning and managing improvement projects.
Knowledge, Skills, and Abilities
Possesses a thorough knowledge of position requirements and able to perform position in compliance with all requirements/regulations/laws. Ability to maintain high standards with the work being performed and maintain awareness with trends and influences.
Skill in supervising, mentoring, and teambuilding in order to provide guidance and instruction to others. Ability to take a lead role in performing and directing various advanced, routine and maintenance procedures. Ability to exercise the initiative and resourcefulness necessary for prioritizing multiple and ongoing projects.
Assumes personal responsibility for all outcomes; makes effective and timely decisions; and learns how to effectively use technology. Skill in data manipulation and analysis with an ability to solve problems and make sound judgements. Skill in continuously seeking to improve the quality of services and processes.
Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Writes and presents information in a clear and concise way. Interprets and understands written information and is able to listen attentively to verbal and non-verbal cues that lead to a deeper understanding.
Ability to work cooperatively with others and demonstrates professional, ethical, respectful, and courteous behavior when interacting with others. Demonstrate pleasant and positive interactions with other to meet customer expectations, and provide follow up with customers. Reaches compromise and consensus to influence and negotiate. Remains calm and is able to manage conflict, and works well with a diverse workforce. Approachable style allows others to be open in sharing thoughts and ideas.
Hiring Range: Commensurate with education and experience
If accommodations are needed for a disability, please contact Staffing & Career Services at 410-706-2606, Monday – Friday, 8:30am – 4:30pm EST. Maryland Relay can be accessed by dialing 711 (in-state) or 1-800-735-2258.
Equal Opportunity/Affirmative Action Employer. Minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
The University of Maryland, Baltimore (UMB) is the State's public health, law and human services university devoted to excellence in professional and graduate education, research, patient care, and public service. As a diverse community of outstanding faculty, staff and students, and using state-of-the-art technological support, we educate leaders in health care delivery, biomedical science, globa...l health, social work and the law. We emphasize interdisciplinary education and research in an atmosphere that explicitly values civility, diversity, collaboration, teamwork and accountability. By conducting internationally recognized research to cure disease and to improve the health, social functioning and just treatment of the people we serve, we foster economic development in the City, State, and nation. We are committed to ensuring that the knowledge we generate provides maximum benefit to society and directly enhances our various communities.