Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.Primary Responsibilities:Responsible for telephonic crisis intervention, suicide prevention, mental health and substance abuse screenings via the 24 / 7 San Diego Access and Crisis Line.Triage individuals' presenting symptoms as mild, moderate, severe and provide the appropriate level of care behavioral health referrals.Provide basic information via phone to members regarding their behavioral health benefits.Responsible for entering accurate relevant data and clinical information into computer and / or electronic health record. Document all calls clearly for continuity of care.Take 25 to 45 calls per day.Other duties as assigned.
Required Qualifications:Master's Degree (or higher) in the Behavioral Health field (Counseling, Psychology, Social Work, Human Services)2+ years of post-graduate experience providing direct, individual therapy and Psychological AssessmentsAbility to navigate a windows environment and utilize Microsoft Word, Microsoft Excel, and Microsoft Outlook in a professional settingAbility to type 35 - 40 wpm (or more)Preferred Qualifications: Call Center experienceRegistered intern with BBSASIST (Applied Suicide Intervention Skills Training) CertifiedCrisis Center experienceBilingual fluency in English and SpanishSoft Skills:Ability to work in a fast-paced, call center environmentCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, San Diego, CA, behavioral, telephonic customer service, counseling, intake, health, support
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.