No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. You'll help improve the health of millions. And you'll do your life's best work.(sm) This individual will be a key member of the C&S consumer experience team. He / she will be responsible for helping to define C&S' member experience strategy, partnering internally to identify performance improvement opportunities, and managing key initiative execution. He / she will serve as business lead, helping health plans and functional leaders evaluate and act upon member experience feedback and metrics, building strategies, facilitating meetings with stakeholders, driving dialogue and planning, and supporting successful delivery. Individual will translate the member journey map, including gaps and opportunities, in ways that resonate with C&S leaders and employees, helping them understand their roles in the member experience process, and enabling them to take tangible action to create change. Individual will provide leadership to the consumer experience team's efforts to create a member-centric culture within C&S: strategies to help leaders consistently message and reinforce the member experience vision; tools that enable leaders to embed the member experience in how they manage; and helping to build / launch capabilities that make member feedback more easily accessible to all employees. Individual will have the opportunity to drive innovation in the ways that we measure, manage and act upon the consumer experience. Primary Responsibilities: Owns an end to end process Develops functional, market level, and / or site strategy, plans, production and / or organizational priorities Identifies and resolves technical, operational and organizational problems outside own team Product, service or process decisions are most likely to impact entire functions and / or customer accounts (internal or external)
Required Qualifications:Bachelor's Degree 8+ years of business strategy and execution experience, including proven ability to lead cross functional initiatives to a successful outcome 8+ years of consumer or member experience management Experience with market research and its use in influencing business strategy 8+ years of experience successfully influencing and collaborating with others 8+ years of project leadership experience Self-starter who thrives in an independent environment Ability to be flexible and work with ambiguity Proven experience and results in managing and prioritizing competing deliverables 8+ years of experience with in a matrix organization 8+ years of experience in a deadline driven environment Strong working knowledge of Microsoft office suite including Word, Excel, Outlook and PowerPoint Proven organization skillsPreferred Qualifications:Healthcare or Consumer productsCareers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Associate Director, Member Experience, consumer experience, member experience , business strategy, Minnetonka, MN, Minnesota
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.