We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)Use your Sharp Analytical Skills to help us support, compile and report key information! Create, enhance, and maintain budget or financial planning models, surveys, benchmarks. Evaluate, interpret and analyze data and business process and analyze/monitor new, routine and ad hoc reports. Provide support when compiling and reporting information and assume responsibility for data integrity among various internal groups and/or between internal and external sources. Support short term operational activities.Primary Responsibilities:Serve as a Telecom point of contact projects requiring Telecom solutionsDevelop telecom solutions to ensure that business needs are translated to the correct technical requirements (e.g. PBX and database routing, Redirects, Screen-Pops) and ensure that all compliance and clinical obligations are met (e.g. scripting verbiage, scripting requirements in clients contract)Coordinate with Workforce Planning and Management teams to ensure that routing solutions follow best practices in meeting the client needs as well as overall business objectives (e.g. performance guarantees, average speed of answer goals, routing efficiency)Identify and optimize new and existing routing solutions that will drive overall improvements to system utilization, scalability, productivity and reporting outcomesMaintain and update routing data in both CMS and the Toll Free Number databases and ensure appropriate communication to the parties requiring this information (e.g. contact center analytics, workforce planning, clinical operations)Maintenance of the Toll Free Number database to ensure maximum data relevancePerform other ad hoc analysis and duties as needed and as they relate to changing business objectivesTranslate business requirements into technical specifications, computer code, screen layouts and interfaces with other systems
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.