Position Description:If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)The Business Operations Coordinator provides daily support services in order to provide Clinical Services to Optum customers following standard procedures.Primary Responsibilities:Works with Clinical Services management to ensure daily production of Clinical Services programs including High Risk Profiling Service, Multiple Prescriber Service, Generic Conversion Service, Medication Review Service, and Drug Testing and Monitoring ServiceWorks with Clinical Support Staff Supervisor, and other clinical services department members in entering data into Optum programs and computer interfaces to provide clinical services and measurement of clinical outcomesProvides document support management of any electronic communication in order to meet client service agreementsAnswers telephone calls, answers questions, or routes calls to appropriate personnel to provide telephonic support for customersReviews and implements any ongoing changes to operation of Clinical Services ProgramsWorks with Clinical Services management on other responsibilities, special projects and initiatives as needed.
Required Qualifications:High School Diploma / GEDProficiency in Microsoft Office including Word, Excel, and Outlook (Word - create and edit docs; Excel - manipulate and enter data; Outlook - manage email)1+ years of healthcare experience in long - term care, retail, hospital or mail delivery1+ years of customer service or call center experiencePreferred Qualifications:Certified Pharmacy TechnicianExperience with Microsoft Access (data entry)Experience with Adobe (document editing)Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, Business Operations Coordinator, Tampa, Florida, customer service, call center, healthcare, hospital, Certified Pharmacy Technician
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.