If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) The Supervisor, Revenue Cycle - Front End will Supervises daily operations and performs activities of Patient Access Services, including insurance verification, scheduling, denial management, support services and pre-service collections. The Supervisor must be able to work a Rotational Schedule including weekdays, weekends, and holidays. Hours vary from 8 am – 4pm or 11 am to 7pm Primary Responsibilities:Full time Supervisor for weekend and holiday staff of 27-30 Serve as floating supervisor during the week for a staff of up to 92 team members Supervise and manage the Registration and Insurance Verifications as well as Patient Accounting Acts as liaison with Patient Accounts, Care Coordination/Utilization Management, Patient Financial Services, Financial Counselors, and Information Systems regarding various issues that arise in the Consolidated Business Office Proactively reviews work lists, staff activity, productivity and time and attendance. Notifies Senior Leadership of potential systemic issues and high risk/high exposure situations. Recommends solutions for resolving issues Recommends changes to departmental procedures, i.e., job aides, training resources, and work flow, to promote process improvement Supervises, hires, trains, disciplines and evaluates staff Ensures performance appraisals are completed in a timely manner Trains new employees on department policies, procedures, processes and applicable information systems Informs staff of changes in policies, procedures, processes, systems and regulatory laws and requirements Partners with Human Resources to deliver corrective action, as necessary Mentors and develops skills of direct reports Maintains attendance, payroll records and processing of time-off requestsResponds to concerns of patients, families, physicians and staff, as appropriate Recommends procedural and system changes to improve operational quality and efficiency. Actively participates in process improvement projects Attends seminars and training classes, as directed Performs additional related duties, as required
Required Qualifications: High School Diploma or GED 2+ years of experience in patient accounting, patient registration, insurance verification and/or patient access 5+ years of experience in a healthcare setting Proficiency in Excel, Word, PowerPoint and Outlook Must be able to work weekends and holidays Ability to multi task Great communication skills Ability to handle multiple situations simultaneously and to exercise sound judgmentPreferred Qualifications: BA Degree Union Experience Hospital experience a plus Supervisory experience Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: insurance verification, patient registration, patient financial services, Patient Access Supervisor, union, hospital, New Hyde Park, NY
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.