Answer and resolve inbound technical calls at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365.Proficiently manage the resolution of inbound technical calls; balancing the need for customer service and issue resolution with the constraints of a call handle time goal. Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers.Demonstrate a highly developed sense of integrity and commitment to customer satisfaction. Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows XP and Windows 7 environment, offering a variety of level 1 to 1.5 solutions over the phone. Using remote control tools to assist customers when needed.Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Experience using an incident or call tracking system Experience working with a knowledge base or knowledge tool Experience using and supporting IP phone systems Experience troubleshooting VPN/LAN/WAN issues by phone Knowledge and experience supporting Microsoft Windows XP and/or Windows 7 over the phone Experience with Microsoft Office Suite (including Outlook) and Blackberry Technical degree or Associates degree in related field preferredWill be handling Inbound calls only
Educação: · Desejável especialização ou cursos de extensão em TI. · Inglês é um diferencial. Qualificações Necessárias: · Java, HTML 5, CSS, REST, SOAP, Scala, Oracle · Desenvolvimento de código orientado a negócios (Domain driven design). · Usando conceitos de programação funcional e orientada a objetos. · Definir a integração da API entre sistemas que utilizam serviços da Web (SOAP e Rest) · Pesquisa e solução de potenciais problemas na implementação do ambiente produtivo · Propor soluções técnicas sobre as histórias apresentadas pelo Product Owner de sua equipe. Palavras-chave: Desenvolvedor Sênior Java/Scala, Scala, TI, Tecnologia da Informação, programação, Informix, Oracle, SQL, CNAB, São Paulo, SP
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.