General Service associate that receives and/or places telephone calls to respond to and resolve customer service issues. Acts as the customer advocate for all customer service issues. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures that customers receive the best service possible through processing service calls, preparing general correspondence and coordinating with other functions as required.
Responsibilities 1. Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all company policies, standard operating procedures and contract coverage. 2. Follows up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved. 3. Maintains current knowledge of all company policies, procedures, & programs. 4. Responsible for effectively handling general customer service, pre-appointment, post appointment and payment services calls.
Education and Experience Requirements 1. High school diploma or general education degree (GED) required 2. Customer service experience and/or training preferred 3. Ability to learn general service skills.
Physical Demands and Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Regularly required to: * Sit, stand and walk * Use hands and arms to handle, feel or reach * Speak and hear * Use close vision abilities * Occasionally required to: * Lift or move up to 10 lbs * Stoop, kneel, crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
* Noise level o Low to moderate * Adverse Conditions Minimal
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
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