The Sr. Technical Analyst – Enrollment Planning role operates in a fast-paced office environment with a developing entrepreneurial spirit. This hands-on role offers excellent opportunities for hard-working individuals to grow their range of skills in innovation and change management through widely varied tasks and responsibilities in both technical and operational spaces. The Sr. Technical Analyst – Enrollment Planning will use their knowledge and expertise as an individual contributor, to aid in designing department-specific business processes, assist in developing solutions to current and future inefficiencies, and assist with change implementation for the Office of Enrollment Planning (OEP) which is comprised of the Office of Admission, University Registrar, Freshman Housing, Marketing and Communications, and Enrollment Analytics.
Duties and Responsibilities
Technology Implementation and Support (50%)
Ensure the successful implementation of new technology and related systems utilized in the recruitment, admission, and tracking of students and graduates. Technical projects range from analyzing current processes to identifying opportunities and inefficiencies to full implementations of new technological solutions.
Understand the goals and objectives of OEP, as well as the processes, procedures, tools/technology, information flow and key stakeholders to ensure initiatives are appropriately scoped, designed, and resourced through the various stages of SOW to testing to implementation
Conduct research and analysis for proposed and ongoing initiatives and for assigned projects and prepare briefings and presentations.
Serve as a liaison between the Office of Enrollment Planning and the Office of Information Technology
Work in a hands-on capacity with internal and external teams to ensure that all project deliverables are met.
Provide daily maintenance to the CRM system (knowledge of Microsoft Dynamics 365 is a plus)
Prepare training materials and facilitate knowledge transfer of technical enhancements to end-user groups.
Process Analysis, Design and Implementation (30%)
Develop a deep understanding of University Support Services (USS) and St. George’s University’s business rules, develop and revise policies, procedures and internal process controls, and document changes as necessary
Develop “current state” workflows and process maps based on current state and review regularly for updates and improvements
Work closely with team leaders at all levels of the organization to understand the needs and process improvement plans of OEP
Market Research and Data Analysis (20%)
Organize, analyze, interpret, and report on large amounts of raw data with the ability to extract relevant conclusions and present the results to key decision makers
Assist with improving data modeling techniques based around market demographics and application data
Provide periodic project updates as requested
Assist with other projects and duties as needed
Excellent planning, communication and organization skills
Ability to stay calm under pressure
Desire and ability to think creatively and strategically
Passion for working in a fast-paced, execution-driven environment
Experience with process mapping and building deliverables
Excellent problem-solving skills to match a strong sense of curiosity
Willingness to challenge the status quo and defend ideas to key decision makers
Strong interpersonal skills and high EQ
Strong Microsoft Office knowledge, particularly Excel, Visio and Access. Experience with Microsoft Dynamics is a plus.
Bachelor’s degree required (Business Administration or equivalent preferred)
3-5 years of relevant work experience in a business or finance organization, experience in a start-up environment preferred
About University Support Services/St. George's University
University Support Services supplies administrative support to St. George's University from its Long Island location in Great River, NY. St. George’s was founded as an independent School of Medicine in 1976. St. George’s University has evolved into a top center of international education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies. Students attendi...ng St. George’s enjoy the benefits of a thriving multicultural environment on the True Blue campus, offering all the amenities and technologically-advanced facilities of a world-class institution.