The Commencement and Student Health Benefits Coordinator provides administrative and data entry support to the Associate Registrar and to the Assistant Registrar for commencement, student health benefits, verifications and transcript services in the Office of the Registrar. Acts as a primary point of customer service to students, department administrators, and university staff for commencement and student insurance related inquires. Provides backup support for registration and scheduling services as needed. The Commencement and Student Health Benefits Coordinator actively engages in supporting the mission and goals of Homewood Student Affairs.
Essential Job Functions:
Responsibilities for commencement include maintenance of the database of degree candidates for graduation for the Krieger School of Arts and Sciences and the Whiting School of Engineering full-time and part-time students, including data entry for address and email, commencement attendance responses, applications for graduation, and diploma order dates. Responsible for creating mailing labels and mailing diplomas, checking in diploma orders and monitoring them for accuracy and quality control. Manages the commencement day uniform order for the Registrar's office volunteers. Assists with pre-commencement day set up activities. Supervises the distribution of diplomas on commencement day.
Manages the order process for all nine divisions of the university for "duplicate/replacement" diploma orders and is responsible for researching the historic diploma dates and titles for re-orders. Determines when "Rush" or special handling is needed for an order. Responsible for managing diplomas placed on hold by student accounts, student loans or academic advising and for distribution when release is granted.
Responsible for preparation, organization and binding of the annual "President's" letters and the Commencement Program books as needed.
Responsibilities in the student health benefits area include assisting with data entry and auditing of enrollments and waivers, as well as answering questions regarding policy coverage and claims from students, parents, and administrative offices. Act as primary customer service point of contact for in person student health benefits inquires at the Registrar's office. Complete weekly student insurance reports as back up to the Assistant Registrar. Act as a student advocate to resolve student insurance enrollment questions with the student health insurance vendor within the guidelines of HIPPA confidentiality compliance. Reviews the SRS Reconciliation file to resolve enrollment/waiver status concerns.
Provides additional assistance to verification services and transcripts during times of peak demand. Processes National Student Clearinghouse verification or transcript requests. Processes Electronic or paper transcript requests as needed. Answers incoming calls, email, fax, or mail from students, parents, and alumni regarding student health benefits, graduation, commencement, verifications or transcripts.
Provides backup support for registration and scheduling services as needed. Assists students at the counter with various inquiries. Assists with other duties or ad hoc projects as assigned.
High School Diploma/GED. Bachelor's degree preferred. Three years administrative/academic related experience. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Knowledge, Skills and Abilities:
Experience with computer applications such as MS Office Suite: Word, Excel, Access, and Outlook.
Excellent interpersonal skills with strong emphasis on customer service.
Familiarity with federal laws and regulations such as FERPA and HIPPA.
Knowledge of JHU academic programs, organizational structure a policies is helpful.
Specialized knowledge of insurance policies and practices is desired.
Must be able to lift 20 lbs. Must be able to sit or stand for extended periods of time.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.