Department: Pathology Work Hours/Schedule: Monday-Friday/Overtime and/or weekend hours may be required
This position is responsible for performing duties related to and including accessioning second opinion and confirming consult cases. Correctly identifies, obtains and enters patient demographics, clinical impression, and insurance billing information. Interaction involves consult coordinators, pathologists, pathology assistants/residents, laboratory technicians, medical transcriptionists, administrative assistants, medical records/surgical pathology archivists, couriers, clinicians and patients. Work cooperatively and successfully in a team environment. Carry out responsibilities in a timely fashion, providing a high level of customer service and performing tasks accurately. Knows and understands policies, work rules and procedures.
DUTIES AND RESPONSIBILITIES:
Receive and set up consult cases, makes sure that slides/blocks and paperwork match. Checks for/obtains billing information.
Accurately accession second opinion and confirming cases, maintain less than 1% error rate, 30 cases in 8 hours. Enter billing information.
Print slide labels. Bar code labeling of paperwork. Enter information for on-line ordering of special/immunohistochemical stains. Monitor and file tissue blocks and unstained slides.
Answers telephone, provides superior customer service and follow-up on requests, questions or concerns while adhering to policies, work rules.
Accountable for standards of service excellence; including but not limited to patient or interpersonal relations, teamwork, communication, continuous performance improvement, and self management & accountability.
Mail reports. Enter data in Pathology Data Systems, Federal Express Shipping system and package slides for return to institution. Amend reports as needed.
Utilize established procedures to recognize discrepancies in patient medical records and report corrective action to Quality Assurance Coordinator.
Transport slides/materials within Reed Hall and to Weinberg
High School Diploma/GED. 1 Year experience in medical billing or demonstrated knowledge of medical billing concepts. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Experience in a medical office environment or equivalent experience. Excellent organizational skills, strong interpersonal/customer skills are required to work closely with patients and both Johns Hopkins and external pathologists and clinicians. Experience with Pathology Data Systems (or similar patient database). Successful completion of Johns Hopkins Service Excellence training is required upon hire. Successful completion of telephone etiquette training, interpersonal communication and/or customer service training is required within 90 days of hire.
This is a Required Attendance position - in the event of unexpected university closings including inclement weather or declared emergency, the employee in this position is required to report to work and/or remain at work and may be required to work additional hours.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.
Extensive knowledge of pathology medical terminology, insurance and billing practices, anatomy, diagnoses, and operational procedures. Knowledge of computers, data entry, fax machine, photo-copy machine and other general office equipment. Analytical ability to work with numbers and accuracy is essential. Communication and interpersonal skills to interact with patients, clinicians and accuracy is essential; communication and interpersonal skills to interact with patients, clinicians and other staff. Ability to work independently, prioritize work and handle detail information under tight deadlines. Understand implications of correct entries and effect on patient diagnoses and billing. Familiar with web based applications and can easily develop skills on new systems, such as Federal Express or UPS tracking software. Successful completion of a Medical Terminology Training course.
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