The Director of Business Continuity and Security Operations will manage the overall business continuity, security, and crisis management program for the credit union, including: planning, documentation, testing, and maintenance. Incumbent will have 10 years of progressive experience in business continuity, disaster recovery, emergency response, and security within the public or private sector. Requires a minimum of 7 years of experience leading a diverse team including hiring, coaching and performance management.
Here’s what you can expect from the job and what you need to be successful:
Direct the overall business continuity, security, and crisis management program for the credit union, including planning, documentation, testing, and maintenance
Lead key business functions to develop strategies, policies, technology, and standards to assess, communicate, measure, and report metrics of the Business Continuity program and continuous improvement
Lead the development of and coordination with other regional and local crisis teams to ensure proper representation and understanding of program components, including emergency response, crisis communications, and operations resiliency/recovery
Design and implement readiness testing scenarios, protocols, and training modules
Support business units in post-event recovery efforts by providing expertise and coordination; as well as recovery process frameworks and access to corporate resources
Drive best practices to protect members, employees, and other assets during continuity, emergency, or security threats; ensure compliance with laws and regulations
Manage the emergency notification system and the execution of the business continuity plan in the event of a crisis
Conduct risk assessments and business impact analyses, maintain business continuity plans
Plan, develop, and deliver a comprehensive training and exercise program to develop capabilities within the enterprise and to test effectiveness of emergency preparedness programs
Lead the Incident Management Team (IMT), define roles, develop the team’s communication channels, and define the tools available to them
Partner with IT and business owners to plan, execute, and validate timely resumption of business operations, services, and functions through annual disaster recovery testing
Monitor staff performance and provide coaching and feedback via meetings, one-on-one, and performance reviews
Perform staff management tasks in a timely and accurate manner including, but not limited to, timecard review and approval, new hire and annual reviews, and training
Mentor staff with problem resolution and issue escalation
Bachelor's Degree in Risk Management, Security, Occupational safety/Loss Control, Internal Auditing or related field of study is required. A Graduate Degree or Business or related field is preferred
Minimum 10 years of progressive experience in business continuity, disaster recovery, emergency response and security within the public or private sector
Minimum 7 years of experience leading a diverse team including hiring, coaching and performance management; preferably in Business Continuity Management within a corporate environment
Excellent working knowledge of business continuity and crisis management programs, preferably experience implementing programs consistent with financial and compliance ISO standards
Experience implementing business continuity metrics and maturity model
Great understanding of business impact analyses, risk assessment and risk mitigations processes
Experience responding to crisis and leading crisis management teams
Good understanding of business processes and technical dependencies and interdependencies
Prior experience implementing GRC/ business continuity planning tool such as Archer
Prior experience implementing or working with an Enterprise Risk Management Program
Excellent communication, presentation, influencing and project management skills
Have level-headedness; attention to detail and a keen sense of urgency
Professional Board Certification (e.g. CBCP) preferred
Travel: Moderate (10-25%)
We encourage you to review First Tech’s websiteas well as our Careers pageto learn more about the company and the recruiting process.
First Tech is not currently offering Visa sponsorship or transfers
I acknowledge that if hired by the company, employment is on an at-will basis. This means the company is free to terminate my employment at any time, with or without cause or advance notice. Similarly, I am free to terminate my employment with the company at any time for any reason. I agree to conform to the rules and regulations of the company, and I understand that the company has complete discretion to modify such rules and regulations at any time, except that it will not modify its policy of employment at-will.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Over a half-century ago, a few astute people at Hewlett-Packard and Tektronix had a vision to strengthen financial futures. They saw the potential of uniting human dedication and technological innovation for a greater good. That’s the heart of First Tech Federal Credit Union.
What our founders recognized many years ago still holds true today. People within technology-driven companies are wired ...differently. Their passion for innovation has revolutionized the world, and they’re making tomorrow’s dreams a reality today. They also have unique financial needs that traditional banks simply can’t address.
We’ve specialized in serving those needs for over a half-century and in all that time, here’s what we know for sure. There’s no gizmo that replaces truly listening to someone. There isn’t a gadget that substitutes for personal attention. Our values aren’t password protected, and there are no shortcuts to developing great relationships.
Times change and technology may transform the way we operate, but it’ll never change who we are or our commitment to make banking as effortless as possible for you. Our commitment is to help our members reach their financial goals and we're excited to be recognized as the Best Credit Union in the nation by Money Magazine.
Today, First Tech is over 400,000 members strong and serves employees of the world’s most forward-thinking companies, including HP, Microsoft, Agilent Technologies, Amazon, Cisco and many more. If you're already a member, we thank you. Your membership is very important to us, and we appreciate you trusting us with your financial future