Minimum Qualifications: Associates degree and three years of relevant health care experience or equivalent combination of education and experience required. Certified Healthcare Access Manager CHAM (or eligible) preferred. Excellent customer service skills and the ability to work with diverse patient populations in a stressful environment required. Prior supervisory experience required. Candidates who do not currently possess CHAM will be given a temporary appointment and will be required to obtain certification within 1 year of appointment.
Job Standard / Operational Needs: Using excellent customer service skills and knowledge of hospital policy and procedures, responsible for the evening shift day-to-day oversight of the 3 emergency locations (downtown adult, downtown pediatrics and ED at Community). Assist with the development of guidelines for staff assignments and rotations, evaluate effectiveness and modify work activities of staff as needed. Emergency Department registration operations including ensuring appropriate staffing (24/7), approval of time off requests and time sheet completion. Monitor and evaluate registration data quality and provide feedback and education to registration staff. Using tact and diplomacy, often under stressful conditions, will act as first line of contact for patients and families. Will provide guidance and support to staff and facilitate open lines of communication with staff, the health care team, patients and families.
About State University of New York Upstate Medical University
SUNY Upstate Medical University in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Upstate Medical University's educational mission is anchored by i...ts four colleges?Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences). Since 2006, student enrollment has grown by 30% as Upstate responds to the needs of the region. As a biomedical research enterprise, Upstate focuses on the most prevalent human diseases, including cancer, diabetes, heart disease, nervous system disorders, vision, and infectious diseases. The quest for treatments and cures is built upon expertise in structural, molecular and systems biology. Upstate also offers many clinical trials for patients. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites.