Job Summary:The role of Security Officers at Munson Healthcare Grayling Hospital (MHGH) is to ensure a safe and secure environment for all patients, visitors and staff.Officers provide a security presence throughout the facility to maintain order, monitor activity to identify and report potential risks, prevent accidents and/or injuries and to deter harmful activity such as theft, vandalism and violence.Security Officers contribute to maintaining a positive environment through consistent positive customer service.
Reports to the Director of Facilities.Receives functional supervision from the Security Team Lead or the Director of Facilities.
·High school diploma or GED.
·Experience in law enforcement, military or security is preferred and will be given priority over those without this experience.
·Possession of a valid driver's license.
·Basic technical reporting and computer skills.
·Ability to work as a team and work well with the general public.
·Ability to understand and follow MHGH policies, procedures and values.
·Completes comprehensive Security orientation process within 2 weeks of start date.
·Completes hospital orientation within 30 days of start date.
·Certified in both CPR and AED (infant and adult), and CPI training within 6 months of start date.
·Completes North Flight Safety training within 6 months of start date.
·Security staff has the opportunity to become IAHSS certified.
Security Office Expectations:
·Supports the Mission, Vision and Values of Munson Healthcare
·Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
·Embraces the Relationship Based Care model as core values, including:
üCaring for Self
üCaring for Colleagues
üCaring for Patients and Families
·Supports MHGH Safety and Security plans.
·Demonstrates knowledge in areas concerning the safety of employees, patients and visitors in accordance with Joint Commission standards, MIOSHA standards and NFPA regulations.
·Recognizes safety is a self-responsibility.
·Knows the physical requirements of the job and works within those guidelines.Performs job duties safely at all times, utilizing proper body mechanics and transferring / lifting techniques.
·Recognizes the need for use of personal protective equipment (PPE) and uses when necessary.
Continuously involves an extensive range of physical activities.Requires lifting, carrying and/or pushing/pulling a wide range of weight.Occasionally required to lift 50 pounds. Must be able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist and walk 100% of the time.Must be able to hear speech, distinguish sounds and speak.Must have near vision, far vision, depth perception and be able to distinguish colors.
Specific duties include, but are not limited to:
·Maintain patient confidentiality at all times.
·Understand and demonstrate key strategies for effective customer service.
·Utilize strategies to prevent or respond to workplace violence situations.
·Responds to all emergency codes and pages.
·Patrols designated areas in and around the MHGH campus, including visual and physical checks of buildings located on the premises.
·Patrols all parking lots and enforces parking regulations outlined in the parking policy.
·Performs scheduled locks / unlocks of areas within the hospital.
·Performs escorts for employees and visitors.
·Assists with vehicle jump-starts.
·Picks up patient belongings and lost items from specific units.
·Investigates and prepares clear, concise and thorough incident reports.
·Demonstrates working knowledge of the organization's policy for restraining and applying restraints.
·Oversees patient observations in ED, when the patient is on "Hold", the possibility of physically acting out exists, danger to self or others, or presents an elopement risk.
·Reports any unsafe situation or equipment according to hospital procedure.
·Demonstrates competency in monitoring of security systems, including: access control, security cameras and fire alarm systems.
·Responds to facility security issues and works to mitigate associated risks.
·Demonstrates competency in the following counter-terrorism strategies:
üHigh level of awareness of the potential for terrorist activities.
üAbility to lock down the building and know the operation of the automated locking system.
üControls traffic and crowds for mass causality influx.
üParticipates in decontamination procedures, including set up of decontamination zones.
üAssists with mass casualty influx resulting from a biological, radiological or chemical incident.
üUnderstands both internal and external reporting responsibilities.
üControl of hospital access after hours
Establish positive rapport with all ED staff to promote team environment.
Check in with ED Charge Nurse and attend evening "Huddle" with ED staff.
Monitor visitor traffic into the ED through rounding and intercom system.
Monitor visitor entrance, waiting area, main entrance, and ambulance entrance through continuous rounding.
Provide security presence throughout the ED.
Identify opportunities to de-escalate and promote positive outcomes.
Identify potentially violent individuals (patients, visitors, etc.), and assist with diverting negative behaviors.
Search/wand for weapons in accordance with hospital policy.
When physical intervention is required:
üCall for assistance
üAsk ED staff to call Switchboard to overhead page Code Gray
üContain the situation
üTake the lead to promote safety among staff
üInsure CPI protocol is used to restrain the patient