Berklee Online is the online extension school of Berklee College of Music, delivering access to Berklee’s acclaimed curriculum from anywhere in the world. Berklee Online's award-winning online courses, multi-course certificate programs, and degree programs are accredited and taught by the college's world-renowned faculty, providing students with the expertise required for a successful career in the music industry.
Reporting to the Student Success Lead, the Student Success/Registration Coordinator will assist with student outreach, student reporting, and overall semester maintenance to support the success and retention of students enrolled in the online degree programs. The Student Success/Registration Coordinator will also provide support to the Berklee Online Registrar to ensure degree programs continue to run effectively semester-to-semester.
Essential Duties & Responsibilities
Student Success Support:
Regular verbal and written communication with entering students who receive below average admissions academic scores and with continuing students at risk. In coordination with academic advisors, work with students to improve their academic standing.
Identify students who are at risk of not meeting satisfactory academic progress (SAP) requirements and assist in monitoring their progress to ensure they succeed.
Assist with the running of SAP and review each student’s record to determine who should be suspended.
Work with students on academic probation to develop Academic Recovery Plans (ARPs) to improve their academic standing. Monitor and communicate with students with ARPs to ensure they are improving their academic standing.
Monitor degree student participation each semester and help identify students who have not participated within a two-week timeframe.
Ensure new degree students are enrolled in the Orientation Course and have received communication to complete the course and track their completion.
In coordination with the Student Success Lead, develop strategies for retention that lead to improved levels of student success, persistence, and graduation.
Continuous reporting to track student success initiatives and program effectiveness.
Ensure that all degree student email correspondence is addressed in a timely manner.
Support the Registrar and Assistant Registrar with assigning student enrollments each semester while tracking courses that are full, close to full, and canceled.
Work with students in canceled courses to register for other appropriate courses.
Coordinate the deregistration processing each semester for unpaid students.
Coordinate the student check-in process, identifying those who have participated in their courses during the first two weeks.
Assist with the closing of enrollment for each semester and opening up the next semester.
Perform other registrar duties necessary to facilitate a successful semester start.
Work with instructors each semester to ensure timely grades are posted and assist with grade changes.
Coordinate the grade import process for degree students.
Assist with the adjustment of incomplete grades. Work with students and instructors to ensure coursework is completed and a new grade is posted within state deadlines.
Track and enter placement exam results in the college’s student records system.
Prepare and send Dean’s list letters each semester.
Work with the Admissions Processing Manager to end degree programs for students who haven’t begun within a year of acceptance.
Submit enrollment information to the National Student Clearinghouse.
Assist with the collection of information needed for enrollment reporting such as IPEDs, Boston Business Journal, Fact Sheet, Common Data Set, FISAP, and all other required reporting.
Excellent organizational and time management skills.
Data collection and analysis skills.
Excellent communication skills.
Superior customer service
Demonstrated ability to develop & maintain effective working relationships.
Strong technical skills.
Ability to work independently and make decisions based on established guidelines.
Music background a plus.
1-2 years experience in higher education, preferably in a registration, advising, or success role.
Experience with Colleague, Informer, and Salesforce software is highly desirable.
Knowledge of financial aid and/or Registrar procedures preferred.
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
*** Application Instructions Specific to this Position ***
Currently enrolled Berklee students may not apply for staff or faculty positions.
Applicants who are both interested and qualified should submit the following materials:
Cover letter that addresses the applicant’s capabilities and experiences.
A resume or CV.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Berklee provides a diverse and inclusive work environment
We all share a universal love for listening to, and creating music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creati...vity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.