Position Overview Sr. Customer Service Representative. Receives and/or places telephone calls to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains on-going customer relationships. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures that customers receive the best service possible through processing orders, preparing general correspondence and coordinating with other functions as required. Acts as the customer contact regarding pricing, scheduling and other support areas that may come up.
Job Responsibilities 1. Handles customer calls/correspondence for scheduling and inquiries 2. Offers assistance to customers with service, billing or other issues 3. Records all customer information and call history information accurately on electronic systems 4. Ensures maximum sensitivity, proper routing and responsiveness to all customer requirements 5. Maintains level of knowledge and understanding of features of service, operating systems, marketing promos and special offers
Job Requirements 1. High School Diploma or general education degree (GED); or 2-4 years of related experience and/or training; or equivalent combination of education and experience. 2. 2-4 years clerical or customer service experience Basic knowledge of Microsoft Word, Excel and Windows 3. Verbal and written communication skills 4. Problem-solving skills 5. Ability to type 25 wpm 6. Ability to utilize a personal computer or CRT 7. Ability to work in a stressful, face-paced environment
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.