Partners with clients to design, develop, implement and maintain business solutions regarding data management and analysis. This includes database administration, data consolidation, data analysis and management reporting. Utilizes software to generate metrics and develops actionable recommendations. Collaborates with various function teams such as marketing, research, and IT to achieve business results.
The Statewide Quality Improvement Specialist (SQIS) will work in collaboration with, and as an advisor to all Therapeutic Residential Performance Management Initiative (TRPMI) Teams (Manager, Team Coordinator, Clinical Specialist, and Monitor), focusing on quality data capture, assessment, evaluation, and reporting activities to characterize, and support the improvement of therapeutic residential services and operations (TRSO) and implementation of TRPMI Statewide. The SQIS is the collector, integrator, and disseminator of quantitative and qualitative data about TRSO Statewide – their execution, efficiency, and efficacy.
Working Conditions: May require travel and work on evenings and weeknights
Manages and plans for data/analysis requests and projects.
Provides consultation to customers on appropriate data management, methodological issues and statistical analyses.
Collaborates with technical staff explaining needs of functional users. Serve on committees related to data structure and governance.
Reviews reports before presentation to ensure quality and accuracy.
Develops and maintains documentation of process for quality assurance and reporting methodology
Defines, develops and communicates new standards and best practices.
Maintain a record of TRSO QI and Quality Improvement Plans’ status, progress, and schedule compliance with the 17 residential agencies statewide and the activities of 5 teams throughout the state working on this project.
Interpret data reports to convey the level and trend of TRSO statewide quality improvement initiatives and recommend changes to the PIs working on the project statewide.
Develops queries and quality metrics.
Interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex statistical analysis.
Determines data structure for local datasets.
Conduct needs assessment to identify internal and external data to be used in measuring performance of Residential Providers statewide.
Streamline processes to increase efficiency within systems utilized by TRPMI teams.
Incorporate QI best practices into residential providers’ QI initiatives
Supports QI planning and execution activities, providing data-informed observations and recommendations.
Develops and documents standards for data quality and regulatory compliance pertaining to reporting.
Ensures quality and compliance by reviewing reports
Access and assess DCFS’ data to help in decision making and measure progress of TRPMI teams.
Interview youth and residential staff as indicated.
Incorporate existing DCFS reporting resources (e.g. Performance Based Contracting metrics and Mindshare Director’s Metrics) to inform and direct TRSO quality improvement initiatives.
Analyze TRSO data to determine potential issues or effective practices, and advise TRPMI teams of these items.
Provides work direction and/or supervises staff such as team members, subordinates, contractors, vendors, students, etc.
Manages projects ensuring timelines and deliverables are met and meet expectations.
Coordinate/collaborate with TRPMI QI Specialists to share best practices and pitfalls.
Provide technical assistance and training to Residential Providers’ QI/QI management staff and TRPMI Teams to improve their data collection and reporting processes, enhancing accuracy, completeness, timeliness and consistency.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
4 years data analysis/report writing or similar experience required.
Preferred Qualifications: (Education and experience)
Master’s Degree in social work or similar area.
Direct leadership experience in managing quality improvement initiatives.
Training experience preferred.
Familiar with statistic and data analysis tools and concepts.
Direct experience in a quality assurance related position.
Proficient in Microsoft Office application, particularly Excel.
Previous experience with child welfare operations and QI methods and model.
Knowledge of state/federal child welfare data sources and requirement
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highl...y collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.