Reporting to the Director of Student Advising, the Student Services Project Manager is responsible for managing and developing the Resume Review and Resume Book processes for MBA Students and Alumni. This position oversees a team of 15 – 20 External Resume Reviews who are responsible for providing format and content resume reviews to 800+ first year and 800+ second year MBA students. The Student Services Project Manager is responsible for the hiring, onboarding, training, and management of up to 20 Resume Reviewers (temporary employees hired as 1000 hour or through an outside agency) annually. This position develops and executes training sessions for the Resume Book team, internal staff, and second year MBA Career Fellows hired to assist in the resume review season. The Student Services Project Manager manages all aspects of the review process with the end goal of a timely launch of the resume books to employers.
The Student Services Project Manager serves as the lead point for all matters relating to the resume review and resume book processes. The role collaborates with the internal tech team and external vendor to develop the Resume Book system to be used by key constituents – students, staff, employers and alumni. This position works with the Advisors and Recruiting Relationship Managers to develop the timeline for the review process and book launch. It also works conjunction with the Executive MBA Program to offer training and to keep them informed of the timeline set by MBACM. Lastly, the Student Services Project Manager helps market the Wharton Resume Book package to employers, grants Resume Book access to employers, and communicates purchasing stats to the MBACM team on a continual basis.
Along with the Sr. Associate Director of Operations and Administration, the Student Services Project Manager co-leads the design and execution of the Performance Appraisal Management process aligned with the newly implemented quarterly review process. This includes a formal annual review of the internal and external feedback process created by MBACM (not part Wharton’s process), setting of the timeline, communications to the team, and management of the entire process. The Student Services Project Manager co-creates the feedback surveys to be used by staff and external feedback providers, distributes and collects feedback provider forms from all full-time staff, and matches employees with feedback providers (both internal and external to Penn). Lastly, the Student Services Project Manager collects and analyze the feedback results via SurveyMonkey to be given to managers to aid in the overall Annual Performance Appraisal process.
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class ...of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.