Advertised Summary Job Description: Serve as expert on the systems supporting the non-clinical divisions of Columbia Health (Administration, Alice! Health Promotion, Disability Services, Sexual Violence Response). Provide all front-line technology-related end-user support for Columbia Health Non-Clinical Divisions. Set-up and configure hardware, and diagnose and repair system/software issues. Update systems, internal and external, as well as configure reports, templates, and other user tools. Investigate, resolve, and document help desk requests on hardware, software, and network issues. Provide overall user support by installing network application software, granting access to uses, creating user groups, managing shared resources, and installing peripherals.
General Minimum Qualifications: Requires a Bachelor's degree in computer science, health informatics, information technology, management information systems, or closely related. Minimum of two (2) years' related experience.Experience with content and database management systems.Experience with installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment. Strong end-user support skills and ability to interface with different levels of staff.Excellent communication skills (written and verbal). Experience developing and delivering training, including materials and other written support documents.
Additional Specific Minimum Qualifications:
Preferred Qualifications: Project management experience. Ability to translate complex IT concepts and business needs into action. HIPAA certification. Previous experience in higher education.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.