Reporting to the Computing Support Manager at the Center for Digital Humanities, the Senior Technology Analyst is responsible for the technical expertise and operational efficiency of computing support for the 1000+ faculty, staff and graduate students in the Humanities Division. The Senior Technology Analyst provides advanced technical guidance to CDH staff, oversees day-to-day support operations, and ensures the delivery of quality technical support through proactive systems design, research, training and communications. Independently manages Humanities support projects and specifies alternate procedures and protocols to optimize computing support across CDH teams. Prepares cost/benefit analyses of technical support systems and end-user solutions. Installs, administers and maintains computing support platforms and resources. Consolidates campus-wide technical updates and coordinates support-related communications and outreach to CDH's user base. Serves as a CDH technical representative and liaison on campus committees.
The complete listing of qualifications is available on UCLA's official job posting.
Advanced technical (Tier 2/3) knowledge in PC and Mac hardware, software, network/LAN technology, and A/V to provide targeted and specialized training, escalation support and advanced technical guidance.
Demonstrated leadership ability within a large, complex organization.
Experience conducting technical assessments and cost-benefit analyses, gathering and specifying requirements, and testing/applying findings to development of improved operations.
Experience leading and working in a team context, with effective skills in seeing projects and assignments through development to completion. Ability to develop and implement effective professional development activities for unit staff.
Experience configuring and administering incident management and related systems, e.g., Freshdesk, Zendesk, Service Now.
Demonstrated ability to install, administer and maintain software platforms for internal and public use.
Demonstrated skill in writing reports and technical documents for IT leadership, as well as end-user documentation, guidelines and support communications for a non-technical audience.
Strong interpersonal skills to establish rapport, gain trust, and maintain cooperative working relationships with staff, faculty, and students of various social, cultural and educational backgrounds.
UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy - http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
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