Salary commensurate with education and experience.
UW Medicine's IT Services department is looking for an outstanding Sr. Identity & Access Analyst to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with FIVE plans to choose from!
Dental Insurance at no cost to you OR your dependents!
10 paid holidays AND one personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking!
TWO Retirement plans to choose from one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Dependent Care Assistance program!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parking!
Tuition Exemption program!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please click here.
The Senior Identity and Access Analyst provides customer service, identity and access project support, internal documentation & process development, and automation support for the operations of UW Medicine's IT Services PMG-UAA (Provider Maintenance Group and User Access Administration) area (user and practitioner identity and account information).The team provides the data support for all user and practitioner information in four electronic health record systems (at multiple medical centers), dozens peer systems (including radiology, pharmacy, laboratory), the AMC active directory, and many other systems. UW Medicine personnel use these account and data 24 hours a day, 7 days a week, and 365 days a year. Under the general guidance of the Manager of Program Operations, this position is responsible for: establishing, directing, developing, documenting, and maintaining workflow, dataflow, and process for user account and practitioner information with a focus on compliance and quality; supporting and developing automation of PMG and UAA operations; projects that involve enterprise user accounts and/or practitioner information from providing subject matter expertise through leading and coordinating user account and practitioner information components of enterprise projects to leading team projects (in particular around process and quality improvements); and the coordination of customer service with colleagues and customers.This position must be able to work independently and within a team environment managing multiple priorities in a fast-paced environment. This position will identify needs, perform technical analysis, provide solutions, adapt and integrate existing and new information streams, and coordinate support for UW Medicine. This position will assist in the establishment of technical standards for operationalizing and implementing operations around user accounts and practitioner information. This position will support data and information that is needed 24x7.
This position will collaborate closely and effectively with colleagues and customers of the PMG-UAA area. This position also provides intervention with customers of varying levels of expertise. This position will collaborate effectively when necessary across UW Medicine including other areas within UW Technology, any and all departments at University of Washington Medical Center, Harborview Medical Center, University of Washington Neighborhood Clinics, Northwest Hospital Medical Center, Seattle Cancer Care Alliance, UW Physicians, School of Medicine, -Valley Medical Center, and UW Medicine Information Technology Services. Frequent interaction occurs with other IT Services team leaders and staff for PMG-UAA planning and problem solving purpose. This position requires 24x7 support.
The team provides the data support for all user and practitioner information in four electronic health record systems (at multiple medical centers), dozens peer systems (including radiology, pharmacy, laboratory), the AMC active directory, and many other systems. UW Medicine personnel use these account and data 24 hours a day, 7 days a week, and 365 days a year. This affects all clinical operations within these systems, billing operations, patient care upport, administrative functions, and many compliance and security facets (for HIPAA and other regulations).
Responsibilities include: Operational Development and Automation (40%)
Receive, triage and analyze customer requests via telephone, tickets, and email. Provide responsive and competent end-user support for user account and practitioner information questions and problems.
Actively manage customer relationships to analyze, plan, prioritize and follow up project work and systems requests.
Evaluate and implement user requests.
Follow up with users and management to confirm that work has been performed as expected.
Support IT Services standards for data management.
Ensure that procedures are followed to ensure the security and integrity of data and information.
Ensure that production systems operate accurately, reliably, securely, and efficiently.
Analyze, install, configure, maintain and troubleshoot dataflows, workflows, and processes within and throughout UW Medicine and its partners.
Provide consultation to other support team members, IT Services project teams and the general Medical Center user community.
Design, develop, document, and maintain automation tools to increase team efficiency and accuracy.
Provide quality control and quality assurance techniques to the development of identity records and user access for clinical, administrative and financial systems.
Diagnose and resolve software/interface problems based on validation of user account and clinical contact information, and work with the Database Administrators, system architects and other business units to solve complex problems.
Develop routine and ad hoc SQL queries, spreadsheets and databases to support and maintain application programs and/or support enterprise development.
Document dataflows, workflows, processes, and procedures.
Apply Federal Regulations (such as FERPA and HIPAA), State Laws, University of Washington and UW Medicine Policies and technology standards in the development, support, and maintenance of user accounts and clinical contact data workflow for clinical, administrative and financial systems.
Responsibility for managing PMG and UAA components of enterprise projects focused on entity data integration around user accounts and practitioner information.
Responsibility for leading PMG and UAA internal team projects (such as the implementation of tools (like SharePoint), quality improvement (such as automating quality control scripts) and process automation (such as getting workflow into work tickets and account/practitioner information updates).
Provide subject matter expertise throughout the enterprise and its partners regarding dataflow, workflow, and identity & access best practices.
Establish technical and customer relationships to facilitate the implementation of facility remodels, expansions as well as enterprise applications.
Will interface with UW Medicine project teams, Leadership, and customers to coordinate all activities needing user accounts and/or practitioner information.
Provides training and/or project leadership to other members of the team.
Participate in research, planning, evaluation and implementation of UW Medicine technical strategies around user account and practitioner information.
Assist in the planning, design and implementation of business continuity and disaster recovery procedures and practices.
Research and analyze capacity planning, system performance, utilization and plan improvement measures.
Other Responsibilities (10%)
Represent PMG and UAA as directed on committees or meetings by regularly attending scheduled meetings and participating in an active and constructive fashion.
As a member of the PMG UAA senior team, responsible to assist Identity and Access Analysts and other team members as needed and provide PMG-UAA Tier 1 or 2 On-Call support.
Mentor other team members.
Occasionally function as a PMG-UAA Analyst on a periodic to maintain analyst skills.
Participate in ITS initiatives and activities as assigned.
Maintain knowledge of ITS technical and program initiatives.
The Senior Identity and Access Analyst may be assigned as a functional lead and/or conduct lead activities on an as needed basis.
Perform other related duties as required.
Bachelor's degree in Computer Science, Information Technology, Business/Health/Public Administration or related field or equivalent combination of education/experience. 2+ years' professional work experience must include:
2+ years recent experience in an information technology role focused on identity management, data management or access management. This experience must include at least 2 of the following: o Project work related to data structure, personnel data, or user access levels o Analyzing, evaluating and modifying/creating information technology processes, policies, and procedures including accompanying workflow documentation o Analyzing, identifying, evaluating, and resolving problems with data quality o Analyzing and updating personnel and/or healthcare practitioner data o Provisioning access to user accounts in a technology system o Designing, developing and implementing workflow automation
Demonstrated experience writing queries for SQL and/or Access databases.
Proficiency utilizing Microsoft Office applications including Outlook, Excel, Word, and Visio.
Able to communicate effectively in English, both verbally and in writing.
Ideally, you'll also have: (desired skills and experience)
2+ years' work experience functioning as a Senior Analyst (position that includes some type of lead responsibilities) or a Lead in an IAM position.
3+ years' experience working in a large, complex, academic medical environment.
Healthcare industry experience.
SharePoint administration experience.
CONDITIONS OF EMPLOYMENT:
What are some of the other tidbits that you might want to know?
Generally daytime hours; evening, night time, and weekend work occasionally required.
Observe professionalism standards including dress and punctuality.
Follow organizational norms with respect to e-mail, distributions, pagers, and cell phones.
Observe absence notification standards.
Provide regular status reports to management.
Attend team and departmental meetings as appropriate.
Act as backup for other team members and functions, as needed.
Will be required to be in on-call rotation schedules.
Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals.
UW Medicine's Information Technology (IT) Services department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). We are responsible for ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.