Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
The Advising Center in the College of Natural Resources and Environment primarily serves the advising needs of undergraduate students within the College.
We seek a team member who can provide superior administrative support to our small but robust operation. Primary responsibilities of the support specialist will be to:
- Serve as initial point of contact for all faculty, staff, students and visitors by staffing the front reception desk of the Advising Center - Provide administrative support such as scheduling appointments, answering the main phone line, processing forms, and managing visitor traffic - Check-in students and visitors for appointments - Answer general questions and provide basic information about classes, registration, authorizations, room availability, etc. using established guidelines - Screen students and visitors to determine their needs, and when appropriate, refer them to the proper faculty or staff member if more information is needed - Effectively manage high traffic flow during peak times of the semester - Scan and file student records using Banner Document Management - Assist faculty by answering questions, providing information, and submitting grade changes. - Purchase equipment and supplies, maintain an inventory of office supplies, and utilize the appropriate processes to pay for departmental purchases. - Manage course scheduling for three academic departments, including overseeing the timetable, submitting special study courses, and maintaining up-to-date classroom operating schedules. - Assist with scholarship administration, including correspondence with recipients and keeping up to date records. - Assist with event planning for the career fair and annual awards banquet - Maintain the College's online job board as the primary point of contact for job postings from employers - Develop and distribute a weekly newsletter to students compiling relevant announcements, job postings, etc. from the College and the rest of campus - Foster a collegial environment by maintaining professional, yet warm and friendly interactions with all students, faculty, staff, and visitors
- Experience providing administrative support in an academic or professional office environment - Excellent time management skills and the ability to prioritize work - Ability to manage student and visitor traffic in a busy office - Able to transition quickly and stay on task during periods of frequent interruption - Attention to detail and problem solving skills - Excellent communication skills - Strong organizational skills with the ability to multi-task - Demonstrated experience with Microsoft Word, Outlook, and Excel - Ability to work both independently and as a team - Ability to use discretion in working with confidential information - Desire to serve and work with students, faculty, staff, and visitors - Competency in working with a very diverse population of students - Willingness to be flexible as needs fluctuate throughout the year
-Working knowledge of Virginia Tech academic policies and procedures -Experience with BANNER - Experience with HokieMart procurement system (requesting and receiving) - Experience with desktop publishing software such as Microsoft Publisher or Adobe InDesign - Experience answering a multi-line telephone system - Experience building and maintaining employer relations
Employee Category: Staff (Salary)
Appointment Type: Regular
Percent Employment: Full-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.
For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.
Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth's most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of more than $513 million. The university fulfil...ls its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.
Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto Ut Prosim (That I May Serve).