Are you passionate about addressing the needs of Oakland's most vulnerable residents and solving homelessness in Oakland? Would you like to have a direct impact on the community of Oakland? The City of Oakland is currently recruiting to fill a Human Services Manager vacancy within the Human Services Department and is seeking a highly skilled and creative professional to lead its Community Housing Services Division. Candidates should possess a passion for eliminating homelessness and addressing the needs of Oakland's most vulnerable residents: the homeless, at-risk for homelessness, those with HIV/AIDS and others in need of housing services. The successful candidate will be an experienced professional who understands the complexity of leading a large public sector program with a complex funding structure and US Department of Housing and Urban Development (HUD) compliance requirements. Additionally, the successful candidate will have experience presenting to various groups regarding homelessness, hunger, housing and housing services and managing urgent crisis situations, troubleshooting and resolving emerging issues. The ideal candidate will have:
superb leadership and supervisory skills, including experience in a union environment;
an ability to set a vision for program staff that is both unifying and inspiring for City staff, collaborative partners and community members;
an understanding of Oakland's diverse and vibrant community;
experience engaging community members in leadership development;
a proven track record of working in collaborations and cultivating partnerships to strengthen program services;
a thorough understanding of the complex regulatory environment of various federal and state homelessness, housing and hunger programs; and,
an excellent understanding of blended funding streams and budgetary principles and practices involved with overseeing a complex budget with multiple federal, state and local sources.
This position will be responsible for the direction, management and implementation of various housing, homelessness and hunger programs including those funded under federal programs such as Continuum of Care, Emergency Solutions Grant (ESG), Housing Opportunities for People with AIDS (HOPWA) and Community Development Block Grant (CDBG). This will include ensuring that contractors are meeting local and federal outcome goals, including participation in countywide data systems, and ensuring compliance with all relevant statutes, regulations and formal guidelines.
This position is an at will position, exempt from the provisions of the City of Oakland Civil Service Rules.
Direct, manage, and implement a variety of social services and various housing programs related to youth, families, adults and seniors; ensure quality service delivery, compliance with federal, state, and local regulations, and thorough recordkeeping for program monitoring and evaluation purposes.
Develop and direct the implementation of short-term and long-term goals, objectives, policies, procedures and work standards for a division that meet the needs of the affected population; coordinate the work of a division with outside agencies, consultants and vendors.
Convey program successes and needs; coordinate with and direct staff to foster outreach and awareness of available programs and services in the community to its contracted service providers
Review and interpret legislation to ensure continuity of service or benefit delivery.
Assist in the development of the department operating budget; develop Division budget; review and approve financial reports, contracts and budget change requests; manage and administer contracts; identify and procure grants and other funding.
Plan the work of the division, exchange information and ensure consistency of departmental policy in the area to which assigned.
Direct the selection, supervision, and evaluation of assigned staff; plan and implement staff training and development to enhance program effectiveness.
Respond verbally or in writing to questions and complaints from citizens; make decisions regarding program eligibility; provide technical assistance to and collaborate with non-profit and for-profit organizations who work with client program recipients.
Direct and prepare a variety of studies and reports relating to Division operations; develop specific proposals; assist in the preparation of specifications and Requests for Proposal for services.
Assist with the preparation or review of reports for the Director, City Administrator or City Council.
The following qualifications are guidelines, as the appointing authority has broad discretion in filling exempt positions.
Bachelor's degree from an accredited college or university in public or business administration, human services, health services, sociology, psychology or closely related field. Master's degree in a related field is desirable.
Five (5) years of responsible supervisory or managerial experience in human services program administration.
LICENSE OR CERTIFICATE / OTHER REQUIREMENTS:
Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.
KNOWLEDGE AND ABILITIES:
Principles, practices and procedures of programs related homelessness and hunger.
Organizational and management practices and methods, including goal setting, program development and implementation.
Federal, state and local laws and regulations governing the delivery of human services.
Principles and techniques of fund raising and grant development.
Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs of City departments.
Principles and practices of project management and contract administration.
Personnel management, employee relations, team building, budget development, and financial management.
Principles and practices of supervision.
English punctuation, syntax, language mechanics and spelling.
Implement goals, objectives, policies, procedures, work standards and internal controls; oversee and direct a comprehensive aging, health and human services Division.
Administer departmental budgets; negotiate and administer a variety of contracts.
Develop and maintain positive relationships with community leaders, organizations, businesses and staff; coordinate a variety of projects and activities inter-departmentally and with outside agencies; organize, direct and coordinate a variety of functional specialties with overlapping work areas.
Supervise and direct subordinate professional and support staff
Interpret and enforce administrative/operational policies, practices and procedures; maintain departmental and state safety standards.
Analyze complex technical and administrative information and problems; prepare reports; evaluate alternative solutions and recommend or adopt effective courses of action; exercise sound independent judgment within general policy guidelines.
Communicate effectively and persuasively in both oral and written format; speak in large and small group settings; prepare and analyze comprehensive reports; conduct staff meetings.
Establish and maintain effective work relationships with those contacted in the performance of required duties.
How to Apply
Apply prior to the closing time of the job announcement and allow at least an hour to submit your application if you are a new user on the system.To be considered for the position, attach a cover letter, current resume and two writing samples to your application.APPLICATIONS ARE ACCEPTED ONLINE ONLY.
If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also work stations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Work stations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).
Our on-line application system is provided by NeoGov. If you have problems while applying online, please contact the Help Desk at (877) 204-4442.
You may also call the City of Oakland Human Resources Management Department at (510) 238-3112 for information.
The City of Oakland's Human Resource Management has an objective to seek, engage, and promote a talented workforce that reflects the diversity and dynamic character of the City. Through our innovative programs, we provide departments with quality staffing to consistently deliver services in support of the Mayor and City Council’s goals and objectives.