POSITION SUMMARYThe Applications Analyst is responsible for configuring, testing, implementing and supporting clinical, financial, administrative and other healthcare information systems used for the delivery of patient care and other supporting functions of the organization. These systems include but are not limited to:* Clinical applications such as documentation, orders/results, Emergency Department (ED) and Pharmacy* Ancillary applications such as lab, radiology and cardiology* Revenue Cycle applications such as patient access and billing* Financial Applications such as materials management, payroll and human resources* Other IT applications including facilities, customer support and ITIL managementQUALIFICATIONSEDUCATION: High School Diploma required. Bachelor's Degree in Computer Science, Information Systems or related field preferred.LICENSE/CERTIFICATION: EXPERIENCE: Experience and/or training with healthcare information systems and terminology required. Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills required. Able to work in a team environment required. Proficient with Microsoft office tools, including Word, Excel, PowerPoint and Visio required.Preferred: Two (2) or more years' experience with the application, module or equivalent system as assigned. Two (2) or more years' experience working in a Health Care Application Services department. Working knowledge of medical terminology. Advanced experience with Microsoft office tools, including Word, Excel, PowerPoint and Visio.PERFORMANCE EXPECTATIONS* Collaborates with key stakeholders, end users and other members of the business, patient care and Information Technology teams to optimize system configuration, function and access.* Works together with clinical and business advisory groups to provide system solutions that support and enhance the adoption of the electronic medical record and its supporting components.* Assures the Information Technology (IT) needs support the goals and objectives of the customer as well as the business needs of AtlantiCare. * Addresses system concerns for the end-users.* Prepares for and participates in system design, validation and/or remediation sessions.* Tests the system, including any configurations, customizations and new releases, prior to production implementation.* Evaluates problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participates in the timely resolution of these activities.* Responsible for the build and maintenance of various system dictionaries, profiles, tables and other configuration points.* Consistently and accurately maintains the system database as well as supporting documents to include new information and system codes, policies and procedures, user guides/manuals, and periodic data maintenance (purging, re-indexing, and/or change management documentation and testing) as required* Troubleshoots and resolves application errors and other system issues.* Identifies system enhancement requests and works with the team to communicate them to the vendor.* Works with end-users and the report writing team to assist with the design and testing of system reports.* Communicates system changes to the end users and training staff.* Participates as a team member in various projects.* Ensures a smooth and thorough turnover process to technical and operational support. This includes completion of all required change management and system turnover documents.* Actively participates in information exchanges, user groups, or training and assists in the preparation of materials to support user learning activities* Position may require local travel between various AtlantiCare locations.* Position may require participation in 24/7 department on-call program. On-call employees are required to carry a department issued phone or pager and comply with all aspects of the On-call policy. Must respond to calls within specified time, troubleshoot problem and provide services both on and off-site as needed.* Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.* Has basic understanding of regulatory requirements as they relate to the supported applications.* Understands the importance of IT systems support to the delivery of care in a 7 x 24 environment and ensures application availability within set standards.* Understands the need to provide clinicians and other members of the healthcare team with the right information at the right time through the availability of seamless, accurate information.* Adheres to all AtlantiCare policies, procedures and standards.* Performs other duties as assigned.WORK ENVIRONMENTPotential for exposure to the hazards and risk of the hospital environment on an occasional basis, including exposure to infectious disease, hazardous substances, and potential injury. Works with such equipment as computer terminal, fax machine, copier, and telephone. This position requires repetitive motion, fingering, hearing, pushing, reaching, reading, calculating, seeing, speaking, standing, and walking a majority of the time. Occasional driving also required.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
At AtlantiCare, you are more than an employee - you're one of over 5,300 partners in a mission to build healthy communities in Southeastern New Jersey. Whether you're a nurse caring for patients, a cook preparing food or a technician servicing computers, everyone plays an important role. And AtlantiCare is a great place to work, with excellent benefits and real opportunities for career growth. In ...fact, 94% of AtlantiCare employees say they would recommend working at AtlantiCare to friends or family. Join us and help make a difference, one person at a time!
AtlantiCare is an Equal Opportunity Employer. M/F/D/V