Advertised Summary Job Description: Columbia University Information Technology (CUIT), supports mission critical technology for over 40,000 faculty, staff and students. Our Core Values: Innovation; Trust; Performance; Respect; One Team (ITPRO), are the cornerstones of our organization. These values underlie our work, how we interact with each other and which strategies we employ to fulfill our mission. Come join our team! The Associate Network Operations Technician will report to the Network Field Services Manager and work closely with customers, peer technical groups and other support organizations / groups in order to maintain a central local area network for over 30,000 users as well as multiple off-site locations throughout the New York City Metropolitan Area.
This is a 3rd shift role from 10PM ? 6AM (Sunday evening to Friday Morning).
Essential Responsibilities: -Assembles, configures and deploys Cisco switches / routers and associated hardware using Cisco IOS. -Reviews, analyzes, responds to and implements work-orders from the Network Engineering group for network configurations. -Patching of fiber for switch uplinks to campus backbone, utilizing multi-mode 62.5/50 micron and single mode fiber. -Knowledge of wireless access points that utilize PoE and midspan DC injectors. -Ability to survey locations for wireless coverage and installation. -Documentation of hardware locations / access using Visio, PDF files, etc. and updating our internal wiki. -Hands-on deployment of APC / Liebert Uninterruptible Power Supplies, and set-up of remote monitoring for these devices. -Troubleshooting 10/100/1000 BaseT Ethernet connections with diagnostic devices. -Assists with documentation of basic / moderately complex hardware and services requirements. -Provides off-hours onsite troubleshooting support for network under direction of Person-On-Call. -Responsible for off-hours support for telephony systems (Siemens ROLM, VOIP). -Serves as primary technical resource on campus from 10PM ? 6AM (Sunday evening to Friday Morning). -Supports the EMOT (Emergency Management Team) relating to equipment setup and testing. -As part of the Essential Personnel, provides onsite support during emergencies (snowstorms, hurricanes etc.) -Completes infrastructure deployment, maintenance, and lifecycle upgrades. -Monitors automated reports and respond to alerts for multiple hardware and software issues. -Provides installation and maintenance for Rolm telephone system, VoIP telephone system, Campus Ethernet network and Cable TV network. -Acts as a technical resource in assisting users with equipment and data; supports help desk in the exchange of information and advice; implements solutions or notifies outside vendors as required. -Completes assigned tasks on-time, within budget, and to expected standards. -All other duties as assigned.
General Minimum Qualifications: -Bachelor's degree and/or its equivalent required. -Minimum of 2-4 years' related experience.
Additional Specific Minimum Qualifications: -Knowledge of applications including Visio, Cisco IOS, Microsoft Office, Adobe Acrobat. -Technician should be familiar with some or all of the following: HSRP, Spanning Tree, VLAN configuration changes, SNMP monitoring, Radius authentication concepts, Network technology components, Network protocols like TCP/IP, UDP and subnetting, Structured cabling systems, Fiber optic networks, DHCP, Network Switch Configuration & Troubleshooting via console & Remote Access. -Has understanding of cabling infrastructure and differences between CAT 3, CAT 5/5e and CAT 6 cabling. -Possess excellent customer service skills and a strong work ethic. -Prioritize and manage multiple tasks with minimal supervision is required. -Ability to handle moderate to heavy network supplies. -Be flexible in shifting priorities in a dynamic environment. -Flexibility to participate in a periodic weekly 24X7 on-call rotation that may require working nights and weekend.
Preferred Qualifications: - CCNA Certification or equivalent experience preferred. - Familiarity with AutoCAD a plus.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.