This is a key position within the School of Professional Studies, responsible for directing the Admission & Enrollment Services team and the Application & Reporting Services team who effectively support all programs offered including Executive Programs, Pre-College, Summer Session and Visiting Student programs. The area serves multiple student populations across varied academic programs and levels. The area is responsible for all SPS admissions, enrollment, student communications, data reporting and systems support and implementations. Systems currently include Salesforce, CollegeNet (admissions application service), TargetX, DocuSign, TouchNet, Banner, Cognos, Oracle Identity Manager, Pardot, Sevis, Workday and other legacy systems. The position requires advanced technical knowledge and oversight of all systems. The incumbent works closely with SPS senior management, program directors and with a number of campus administrative and technical departments to manage and enhance systems that ensure seamless delivery of service to students and effective dashboard reporting to program and senior leadership. This position ensures that all University policies and procedures related to enrollment and academic credit are maintained.
Major responsibilities include:
Directs the operations of all SPS admission, enrollment services, data management and reporting.
Directly responsible for systems upgrades, new application and system implementations and integrations for Banner, Salesforce, TargetX and other systems as they relate to SPS operations. Provides clear leadership for all problem solving related to enrollment and data reporting system.
Work with SPS senior leadership and CIS to establish and implement short and long term organizational goals, policies and operational procedures.Assist in the development, documentation and planning of new initiatives. Oversee administrative and system planning.
Oversight of the For-Credit program admission and registration process. Ensure that SPS is in alignment with policies set forth by the Graduate School and the Office of the Registrar. These programs include Executive Masters programs, Summer Session and the Visiting Student program.
Bachelorâ??s degree and 7 years related experience, preferably in higher education setting, or the equivalent combination of experience and education required
Experience leading or managing a system implementation or significant technical project.
Management experience required.
Experience working with large scale ERP systems and CRM applications, prefer direct experience with Banner, Salesforce, TargetX, CollegeNet, TouchNet but will consider experience with comparable applications.
Proven track record of developing, maintaining and providing training to support staff (individually and in group settings) on use of various computer applications including large data systems
Evidence of writing and maintaining technical documentation
Direct experience with large scale system implementation and upgrades
Excellent organizational and logic skills
Excellent communication skills across all media
Demonstrated ability to plan and communicate projects, priorities and goals
High level knowledge of Microsoft Office Suite and Google Apps for Education.
Ability to troubleshoot in a high-volume, changing work environment.
BACKGROUND CHECK: Criminal and Education
Priority Application Deadline: Friday July 28th, 2017
**PLEASE NOTE: A completed application should include a cover letter, resume and 3 references.**
Recruiting Start Date:
Job Posting Title:
Director of Enrollment & Reporting
School of Professional Studies
Scheduled Weekly Hours:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Engineering, Executive Master of Healthcare Leadership and the IE Brown Executive MBA.