Under general direction of the Director of Enrollment Management Services, this position has direct responsibility for the daily operations management of the Registrar's Office, including course registration, academic records and grading, academic standing, graduation, and transcript services.
Essential Duties and Responsibilities:
Directs day to day operations of the SOE registration office, including hiring, supervision and training of staff; evaluating performance and making recommendations for personnel actions; motivating employees to achieve peak productivity and performance.
Controls office operations and workflow; managing communication and operational calendars for the office with understanding of inter-relationship with all other offices in the School.
Safeguards staff compliance with federal, state, university and SOE regulations and policies as appropriate.
Develops, recommends implements, and evaluates new registration and records processes and policies, in an effort to meet the changing needs of each of our constituencies, including students, faculty, and staff.
Manages the technology side of registration, including SIS configuration and setup in support of course maintenance, registration, refunds, and grading.
Advise students concerning academic, registration, and/or records issues.
Ensure accuracy of SOE catalog and website with regard to policies and regulations.
Coordinates the collection and maintenance of statistics for planning and reporting purposes.
Responsible for conducting internal audits for registrar functions to ensure quality controls.
Oversees the certification of student enrollment and academic and degree verification for a variety of agencies and offices including the Maryland Higher Education Commission (MHEC), Veteran's
Administration (VA), and National Student Clearinghouse.
Serves as the first point of contact for appeals to the SOE refund policy.
Manages course catalog. In collaboration with the Curriculum Committee, determine what courses need to be created or modified, applying appropriate rules and policy.
Ensures the integrity, accuracy, and security of all academic records of current and former SOE students; overseeing maintenance of those records, which includes grade changes, transcript notes, program changes, posting transfer credits, name/SSN changes, etc.
Conduct academic standing audits; ensuring that all programs are following SOE academic standing policies and oversee communications with affected students.
Manages transcript operation, including distribution of both paper-based and electronic transcript requests, as well as communications with students who have financial holds on their records.
Oversees file management protocols; evaluating records for appropriate campus access and archival procedures.
Manages the graduation process including administration of the online graduation application and all communications with graduates; resolving any issues as they occur.
Develop and maintain a highly detailed level of knowledge regarding all SOE academic programs in order to conduct degree audits on all SOE degree and certificate candidates' academic records.
Post all degrees awarded by SOE.
Oversight of the diploma ordering process, ensuring adherence to School and University-wide policies.
Coordinates with the SOE Office of Special Events for staging of both graduation ceremonies, including creating floor plans for each ceremony, preparing copy for all commencement brochures, and providing training to all SOE staff that assist with the graduation ceremonies.
Serve as Registration representative on University-wide and School-wide committees.
Provides technical support to the design and implementation of systems that enhance access to student information, streamline processes, and improve delivery of registration services to all SIS stakeholders.
Assist with budget development and monitoring of expenses.
Serves as the web content master for all Office of the Registrar webpages.
Other duties as assigned
Level of Independent Decision Making
Much of the day-to-day operational decisions will fall to this position, as the Registrar is also the Director of Enrollment Management Services (which encompasses Registration, Admissions, and Financial Aid). The person in this position must have the ability to work collaboratively across all academic programs within SOE on matters related to registration, records, and graduation; including developing effective working relationships with faculty and senior leadership.
Bachelor's degree required, Master's degree preferred. Five years of progressively responsible experience in higher education required; including a proven track record in registration and records.
Special Knowledge, Skills, and Abilities:
Knowledge of SOE academic policies and procedures
Knowledge of academic policy and broad understanding of the academic environment.
Ability to manage multiple projects and establish and meet deadlines.
Ability to interact with diverse faculty, staff and student populations and across all organizational levels with a high degree of sensitivity and professionalism.
Must be able to work independently, as well as to effectively collaborate with others to produce desired results.
Ability to be creative and exercise initiative.
Proven ability to work with and value diverse staff; including coaching, counseling, and mentoring staff through the use of sound management and employee relations practices.
Ability to communicate effectively both orally and in writing.
Ability to consistently provide accurate data, and maintain confidentiality of sensitive and/or personal information.
Knowledge of federal, state and local laws and University/School requirements regarding student privacy and related records administration and retention.
Highly detail oriented, with an affinity for working with numbers and large volumes of data.
Strong analytical skills.
Excellent organization and documentation skills.
Knowledge of informal and formal departmental goals, standards, policies, and procedures which would include some familiarity of other departments processes within the program areas.
Knowledge of Family Educational Rights and Privacy Act (FERPA)
Experience with the Student Information System (SIS)
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.