The Recruitment Center Manager position will lead the Clinical and Translational Science Institute (CTSI) recruitment activities at the University of Minnesota. Efficiently and effectively recruiting participants is critical to the success of clinical and translational research. The Recruitment Center Manager is responsible for developing and implementing strategies to support the ethical recruitment of participants for a broad range of clinical research studies.
The Recruitment Center Manager will provide leadership for the recruitment center which develops recruitment strategies, best practices, tools and services to support clinical researchers. The Recruitment Center Manager will collaborate with CTSI’s Community Engagement to Advance Research and Community Health (CEARCH) team to develop and implement strategies to increase awareness of clinical research opportunities for potential participants, health care providers and the community and to expand opportunities for participation of underserved populations in clinical research. The Recruitment Center is a part of the CTRS Operations team and the Manager will lead and develop the CTSI recruitment team, representing the University on recruitment initiatives with clinical partners and affiliates.
Develop strategies and services for a best in class Recruitment Center at the University of Minnesota.
Provide leadership and direction to support research studies in developing effective recruitment plans.
Protocol consultations and feasibility assessments
Work with cross-functional resources to offer robust protocol review and feasibility assessments for research teams
Assist researchers in identifying and minimizing potential barriers to research participation such as language, literacy, cultural practices, and study logistics.
Protocol recruiting plan consultations
Work with research study teams to develop optimized recruitment plans
Recruitment monitoring and interventions
Develop and implement tools/reporting to help identify studies that are not achieving recruitment goals (accrual, timelines, etc.).
Develop metrics and reports to demonstrate effectiveness of recruitment strategies, including recruitment of underserved populations.
Provide interventional assistance and support to studies which are not achieving recruitment targets.
Provide recruitment tools and resources to researchers.
Provide researchers with optimized recruitment tools and resources.
Evaluate effectiveness of various market vehicles to optimize institution cost and maximize recruitment return.
Deliver training & educational opportunities on recruitment techniques and practices.
Drive continuous improvement of Recruitment Center activities.
Develop strategies to increase awareness of research opportunities for potential participants, health care providers and the community.
In collaboration with CTSI and health system colleagues, improve the integration of research in clinical health provider operations, including MHealth (Clinics and Surgery Center), Fairview, HCMC (Hennepin County Medical Center), VAMC (Veteran’s Affairs Medical Center).
Work with CEARCH to engage with community partners to build trust, gather insights/feedback to optimize recruitment strategies, and reach potential research participants.
Work with healthcare providers and community partners to drive patient registry and consent-to-share initiatives to increase access to and contact with participant populations (i.e. medical record consent, authorization to contact about research studies).
Develop and implement strategies to increase public awareness and participation in clinical research studies. Identify, explore and implement new methods to drive participant recruitment. (i.e. State Fair, Community Research Van, Social Media, Marketing & Education plans, electronic consent, etc.).
Represent the University of Minnesota on CTSA Recruitment Innovation Center (RIC) initiatives. Support recruitment efforts for Trial Innovation Network (TIN) studies.
Drive recruitment efforts for multi-site trials, including studies from MARCH Midwest Area Consortium for Health (MARCH) and the PCORnet Greater Plains Collaborative (GPC).
Represent the University of Minnesota Recruitment Center at regional and national conferences.
Lead and develop recruitment staff.
Oversee recruitment team (2 direct reports – Recruitment Innovation Specialist and Community Recruitment Specialist).
Hire and onboard new employees.
Provide daily work direction; supervise work to ensure timely and quality deliverables.
Provide performance feedback. Coach and develop staff.
Other duties as assigned.
Bachelor’s (BA/BS) degree with at least eight (8) years of relevant experience to include four (4) years of experience progressively more responsible in clinical research and two (2) years of supervisory experience. OR an Advanced degree (Master’s) with six (6) years of progressively more responsible experience in clinical research to include two (2) years of supervisory experience.
Ability to understand and communicate clinical research protocol information.
Experience in clinical trial recruitment and the conduct of clinical trials.
Proficiency with Microsoft Office.
Ability to work collaboratively with individuals at all levels of the institution/organization, including senior level administrators, faculty, and staff.
Strong customer service skills.
Ability to work independently, make decisions, and problem solve.
Strong prioritization, planning, and organizational skills
Experience working in a CTSI/CTSA.
Experience with OnCore, ClinicalTrials.gov, ResearchMatch, i2b2.
Experience in developing a new program/service or expanding an existing program/service.
Demonstrated ability to develop and maintain positive, successful working relationships with peers, supervisors, and study teams.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.