Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com.
The Assistance Center Manager is responsible for the delivery of safe, quality care of dialysis treatments by assisting the Clinical Manager with oversight of the center's operations and by providing direct patient care. The Assistant Center Manager is a liaison to physicians in regards to patient information, and company policy & procedures. This position acts as a team leader who educates and mentors center staff as appropriate. In the absence of the Clinical Manager (CM), this position is also responsible for the daily management of the center. Additionally, the Assistant Center Manager provides oversight and staff coverage with the Nocturnal Program, special needs program and any other pilot programs, if applicable.
Essential Functions The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards.
Patient Care Supervision: Observes and records patient's responses to renal failure and its treatment; directs and supervises the care of the patients on dialysis; performs thorough patient assessments as evidenced by documentation; coordinates and participates in the continuity of care by ensuring regular follow-ups with the interdisciplinary team (IDT) and other community resources for home program patients, as appropriate.
Critical Results/Situations: Uses professional discretion in critical or emergency situations and directs the necessary intervention; recognizes changes in patient's condition and makes necessary adjustments in their therapy; provides the appropriate information to the physician, and implements physician's orders.
Patient Schedule: Provides oversight of the patient schedule and makes staff assignments; consistently reviews and evaluates patient priorities as changes occur in the condition of the patient or center; directs staff in work assignments to address these changes.
Patient Admissions: Verifies the accuracy and safety of all orders, implements them and/or delegates to appropriate staff; in the absence of the Clinical Manager, ensures admission procedures are followed, approves the patient for admission and makes the staff training assignment.
Primary Nurse Responsibilities: Develops, implements, and evaluates appropriate care plan in conjunction with the IDT.
Access Management: participates as the Vascular Access Lead (VAL) in the center or program; ensures consistent, timely monitoring of accesses and verifies appropriate action of identified problems; collects relevant reports, ensures actions are taken and notifies the physician as appropriate; serves as a resource for access problems.
Anemia Management: Provides routine oversight and assures appropriate action of critical lab values; assumes responsibility in the absence of the Anemia Manager oversees blood counts.
Adequacy Management: Actively participates with the Adequacy protocol for new admissions; assist manager to assemble the monthly adequacy team to modify aspects of treatment to correct deficiencies in the dialysis delivery.
Patient Rounding: Assist CM implement rounding of patients to proactively identify needs and concerns.
Patient Care Conference: Assists CM with monthly management of interdisciplinary team care conferences.
Quality Assessment Performance Improvement (QAPI): As a member of the QAPI team, monitors clinical data to identify trends, root causes and implement interventions to correct minimize problems in the center; leads projects related to identified problems as directed; serves as a resource to staff for anemia management and adequacy management, ensuring protocols are followed.
Infection Control and Vaccinations: Ensures compliance with all infection control policies and procedures; ensures all potential infections are correctly documented and appropriate care is rendered; provides oversight of patient vaccinations and provides data as required.
Staffing: Promotes a teamwork approach by offering information, advice, and assistance to all center staff members in a positive, courteous, and cooperative manner; participates in staff scheduling and interprets staffing policies; arranges and/or provides coverage for scheduled and unscheduled absences.
Focal Reviews: Participates in employee appraisals; supervises, evaluates and determines clinical competency in conjunction with the CM.
Policies & Procedures: using knowledge of policies and procedures, acts on non-compliance including notifying the CM; ensures staff documents thoroughly and correctly; effective communicates new policy and procedure updates.
Supplies: Ensures proper use of supplies to minimize waste; reviews level of supplies with CM to meet established inventory levels; collaborates with CM to review and analyze monthly financial reports.
Assists CM to maintain center in good repair, equipment is safe, and may communicate requests/needs to Technical Services as requested.
Understands legal consequences of immediate and long-term nursing actions; adheres to all policies in the Employee Conduct Expectations in the Employee Handbook.
Responsible for driving the Satellite Healthcare culture through values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Performs other duties as assigned
Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Graduation from an accredited school of nursing or equivalent; BSN preferred
Experience: One (1) year nursing experience required; 1 year of hemodialysis or home program preferred; Supervisor/Charge Nurse experience preferred
License/Certifications: Current state license as a Registered Nurse (RN) in state of practice; CNN or CDN certification preferred; Current CPR certification (or within 3 months of hire)
Knowledge, Skills & Abilities:
Able to maintain confidentiality
Understands basic renal function and the consequences of renal failure
Able to work flexible hours to meet the needs of the center
Ability to read, write, speak, understand and satisfactorily communicate in English
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite H...ealthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early stage CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.