The Office of Technology Services (OTS) is accepting applications for a Lead AV Technician. This position provides expedited Level III support for out of warranty critical problems, including the infrastructure, configuration, programming and installation of audiovisual systems and components. Responsible for resolving problems quickly and conducting routine preventative maintenance ensuring a high level of uptime. Work will require deep diagnostics, many repairs, system configuration, routine programming modifications and updates, preventative maintenance, small installation jobs and other tasks typically outsourced to vendors or done as extensions of construction projects. Work in non-STF spaces is required and can include small installation jobs or preventative maintenance on audiovisual systems and components, replacing projector lamps, etc. A minimum of 30% of this work will be done during non-business hours including late night, overnight and weekends to avoid downtime during scheduled classes.
The Lead AV Technician will respond to out-of-warranty repairs on audiovisual equipment, systems, and components in learning spaces, especially during non-business hours, at the main campus and at Towson University Northeast Maryland promptly; use proper test equipment to test and document readings on the equipment; install and configure replacement equipment, cables, projector lamps, audiovisual system controllers, and components as necessary; complete light Crestron programming work including uploading new code, making slight edits to existing code, etc.; provide support and expertise for all aspects of the integration of audiovisual systems; provide support and expertise to the CCLT Coordinators; work with CCLT Coordinators to ensure the project meets Towson standards, all expectations, and ongoing communications with the client including proper alerts and signage for system outages; coordinate with other OTS units for networking support, cabling, and other services; coordinate with other TU departments such as Facilities Management for related repairs or construction; work with CCLT Coordinators on final inspections and assists with the system turn-over and client acceptance.
Perform small upgrades and add-on installations of audiovisual systems, equipment, and components at the main campus and at Towson University Northeast Maryland to include, but not limited to, digital signage, projectors, document cameras, screens, video and sound components, etc.; complete light Crestron programming work as needed for these upgrades and small add-ons; provide support and expertise for all aspects of the integration of audiovisual systems; provide support and expertise to the CCLT Coordinators; work with CCLT Coordinators to ensure the project meets Towson standards, all expectations, and ongoing communications with the client; coordinate with other OTS units for networking support, cabling, and other services; coordinate with other TU departments such as Facilities Management for related repairs or construction; work with CCLT Coordinators on final inspections and assists with the system turn-over and client acceptance.
Schedule and conduct preventative maintenance throughout the year such as projector cleaning and lamp replacements in classrooms, learning spaces, and in non-STF spaces at the main campus and at Towson University Northeast Maryland; using system tools like Fusion RV and TechHelp to identify trends and potential issues; use proper test equipment to analyze room audiovisual equipment, components, and the integration of it to ensure it is running at an optimized level and report any potential issues or upgrade needs accordingly. Provides backup for all other tiers of troubleshooting, manages equipment inventory and performs other duties as assigned.
Bachelor's degree and three years of experience in Audiovisual repair, preventive maintenance and installation. InfoComm CTS certification or ability to acquire within first 6 months of employment. A thorough understanding of the principles of Audio/Video/Control system design and repair is required. Must be capable of solving complex audiovisual challenges with minimal assistance and provide prompt solutions and workarounds for sensitive or critical engineering issues. Ability to program Audio DSP systems (i.e. Bi-Amp).Understanding operation and programming of Crestron control system programs and touch panel layouts and proficiency in loading, testing, and retrieving code. Experience with audio and video conferencing systems and adjusting common audio equipment and video display systems. The position requires the ability to manage multiple tasks simultaneously while prioritizing in stressful situations. Must have proficient use of personal computers including SharePoint and programs such as Microsoft Word, Excel, Access, and Outlook. Excellent oral and written communications, especially writing end-user documentation, instructions, and procedures. Ability to work productively and exert tactful, collegial influence at levels ranging from deans to IT coordinators working in colleges and departments. Ability to manage a large number of tasks, prioritize, and see them through to closure. Highly attentive to detail. Experienced with organizing, building or using task, time or issue tracking systems to assist with time and project management. Experience in a higher education environment and Crestron control programming is preferred. Additional certifications are desired but not required.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
A Criminal Background Investigation is required for the hired candidate and the results may impact employment.
Salary and Benefits
Competitive salary and full University benefits that include 22 days of annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here.
This position will be open for a minimum of 14 days. Cover letter and resume are requested, but not required.
The Clery Act specifies the federal right to know about crimes occurring on or near college or university campus. In compliance with the act, Towson University distributes the annual Clery Report, which can be found here.
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for stu...dy and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).