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Positions in this function are responsible for resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Charged with project collaboration and coordination to improve the overall member experience.
Uses pertinent data and facts to identify and solve a range of problems within area of expertise (such as member issues or operational concerns).
Investigates and resolves non-standard requests and problems, with limited assistance from others.
Works with several knowledge areas and departments.
Prioritizes and organizes own work to meet deadlines.
Provides explanations and information to others on topics within area of expertise.
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.