Business Development Associate:50% Sales: The Business Development Associate will manage inbound sales leads that extend the reach, readership and revenue of content published by the Journals Division by informing librarians and individuals of products and services offered for sale by the Journals Division and making them aware of marketing campaigns set up by the Sales department. Record feedback in Salesforce.com for future analysis. View contacts initiated by the customer (including individuals) as a potential sales opportunity. Must be able to speak with a librarian or an individual subscriber"off script", answer questions and be able to converse at an intermediate level about various academic disciplines. Ensure in all cases that customers (both library and individual) are well informed about the details of their subscription(s), including such things as access to the online edition, benefits of membership, access to usage statistics, post-cancellation access, special issues, rate details, etc.40% Process orders, order adjustments and account maintenance. Includes orders and claims supplied via EDI (Electronic Data Interface), and other media, run quality control checks to look for upload errors. Handle cash, checks, wire transfer payments & credit card numbers along guidelines set down by the department. Answer customer queries about web resources such as the use of online account management tools, activation of online access and location of online content. Assist customers who have encountered difficulties with use of web resources -provide additional instruction when necessary and perform basic troubleshooting to determine if difficulties may be caused by a system bug. Report potential system bugs to I.T. staff for resolution and report back to customer when technical problems are resolved.10% Interact with Subscription Technology group to maintain data hygiene. Includes ongoing synchronization of fulfillment system data with JSTOR and subscription agencies and reviewing and analyzing JSTOR/agency data with fulfillment system data and synchronizing it. This means evaluating differences and working with JSTOR/agencies to correct as appropriate. Corrections include changing customer classification, subscription terms, pricing and other data elements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability.The University of Chicago is an Affirmative Action / Equal Opportunity / Disabled / Veterans Employer.Job seekers in need of a reasonable accommodation to complete the application process may contact Human Resources by calling 773-834-1841 or by emailing email@example.com with their request.
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