Work location: 333 Cedar St, New Haven, CT Under the supervision of the Access Services and Clinical Librarian, in conjunction with the Head of Access and Delivery Services performs a wide range of public services duties. Locates electronic access to readings listed in faculty provided syllabi for inclusion in online courses. Ensures that the physical library is a warm, welcoming and inviting space for patrons. 1. At the Circulation Service Desk, assist patrons in the use of the collections, services and resources; interview patrons to identify information needs and determine the most appropriate resources. If necessary, triages users to appropriate staff. Provide information concerning patron library accounts, public services policies, book classification schemes, special collections, and the location of resources. Determine and assign library privileges to patrons. 2. Interlibrary Loan borrowing: Process interlibrary loan requests for books, journal articles, theses, dissertations, audiovisuals, patents and electronic resources for Yale-affiliated patrons. Uses Odyssey, and OCLC Article Exchange to deliver PDFs to patrons. 3. Document Delivery lending: Receive and process Interlibrary Loan orders. Search bibliographic databases or print resources to verify or to correct inaccurate citations. Deliver articles via various modes of transmission according to stringent, standardized turn-around time limitations. 4. As part of a Cross Departmental Team this position will provide administrative support to all CWML departments. Checks the reference email account daily and answers routine questions according to established guidelines, triages subject-specific questions to the appropriate librarian. Create and maintain web pages. Insure that content is up-to-date. Handle routine statistical gathering. 5. Coordinates reserves workflow and maintains best practices by communicating with faculty regarding syllabi and required readings for courses. Using library databases identify and verify persistent URL's for course readings for inclusion in electronic reserves in conjunction with the Medical School Course Management Software. Communicate and coordinate progress, problems, and enhancements to workflows with supervisor and library liaisons. 6. Use Voyager to perform a variety of circulation procedures: charge, discharge, renew, recall library materials; collect or waive fines; create item and patron records; and manage reserve lists. Interpret displayed charge records, financial records, and book location information for patrons and staff, in person, by telephone, or electronically. 7. Perform tasks associated with closing the CWML and changing access points for 24/7 space. 8. Format and keyboard correspondence, forms, signs, form letters, reports, and other material. 9. Instruct and provide work direction for student workers. 10. May be required to assist in disaster recovery operations. 11. Perform additional duties as required.
Posting Position Title: Library Services Assistant 4
University Job Title: Library Services Assistant, Access & Delivery
Work Week: Flexible or Non-Standard (for anything other than Standard)
Required Skill/ability 1: Ability to work with faculty, staff, students, and other library patrons in a culturally diverse environment. Strong written and oral communication skills.
Required Skill/ability 2: Demonstrated ability in using online library management system; basic knowledge of word processing spreadsheet applications, and electronic mail. Demonstrated proficiency with MS Office applications and ability to adapt to technological change.
Required Skill/ability 3: Demonstrated ability to organize and coordinate work, handle multiple projects simultaneously, meet deadlines, and be an effective contributor to a production-oriented, project environment.
Required Skill/ability 4: References must indicate: excellent attendance and punctuality; excellent interpersonal and customer service skills; excellent telephone and email manner; diligent performance; and accuracy and attention to detail despite interruptions.
Required Skill/ability 5:
Preferred Education, Experience and Skills: Experience with web authoring software (Drupal, and/or LibGuides, or similar).
Required Licenses Or Certifications:
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.