Department: Staff Full-Time Job IRC#23978 Job Description: Examples of Work and Responsibilities: Process program applications and transcript requests; coordinate program registration and billing: Creates and maintains Banner courses and sections for each term and assists students with self-registration. Processes student requests for course transfers and drops, coordinating with campus student accounting departments as needed. Processes all transcript requests, handles mail requests, responsible for printing and mailing on a daily basis. Updates students' personal information, e.g., name, address, telephone, social security number and email address, to ensure current and accurate student records. Tracks program metrics, application, and enrollment data as needed. Processes general information requests received via email, telephone or in person. Replies to email requests with appropriate information, or redirects as needed.
Customer service, student support, prospective student service, instructor support, general public communications: General Duties (as needed): Essential Duties and Responsibilities: Qualifications: At least 1 year experience in customer service. Excellent written and oral communication skills. Demonstrated ability to handle multiple tasks. Excellent attention to detail. Excellent customer service skills. Excellent organization skills. Excellent spelling and grammar skills. Demonstrated ability to use web-based student information and customer relationship management tools. Strong computer skills in word processing, spreadsheet and data management.
Background check: Successful completion of a pre-employment background check. Degree Verification Requirement: Salary: Hours:Closing date:Note:firstname.lastname@example.org
The University of San Diego is committed to academic excellence, Catholic intellectual and social traditions, and providing a top-notch liberal arts education for scholars of all faiths. USD is located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean. The campus is renowned for its beauty, and features Spanish Renaissance-inspired architecture.