Reporting to the Academic Services Specialist for Homewood campus, this position supports the schools of Arts and Sciences and Engineering. Responsible for administrative and data entry support for transcript and verification services, enrollment certifications, student loan deferment processes, student health benefits plan administration, and commencement projects. Provides backup support for registration, scheduling, veterans' certifications and other cross-functional services within the Registrar's Office as needed. Excellent written and verbal communication skills required. Responsible for providing outstanding customer service to all constituencies. Essential Job Functions The primary duties and responsibilities of the job:
Serves as friendly point of contact for customer services related to transcripts, degree verifications, enrollment certifications, veterans' educational benefits.
Provides support for student health benefits and commencement projects.
Prepares current student and alumni certifications, and researches and documents course descriptions for current students, alumni, employers and other schools.
Assists with transcript production, filing, and mailing. Operates an automated postage meter to post all outgoing mail.
Assists with archived records preparation, retention, and retrieval. Assists with scanning and indexing historical documents into an electronic record keeping system.
Communicates daily with current and former students, faculty, staff and the public through in-person, telephone, fax, and email contacts. Acts as a student advocate to answer questions and resolve issues within the guidelines of FERPA confidentiality compliance.
Demonstrates the Registrar's Office strong customer service orientation in all duties and must be attentive to details.
Education High School Diploma/GED required. Associate's or Bachelor's degree preferred.
Experience Two years' experience in an office or university setting.
Special Knowledge, Skills, or Abilities *Experience with computer applications such as MS Office Suite: Word, Excel, Access, and Outlook. *Experience with the National Student Clearinghouse preferred. *Experience working with OnBase archival software a plus. *Familiarity with federal laws and regulations such as FERPA and HIPPA. *Knowledge of higher education policies and procedures pertaining to transcripts student records preferred. *Knowledge of JHU academic programs, organizational structure and policies a plus. *Excellent interpersonal skills with strong emphasis on customer service. *Strong attention to detail.
Physical requirements Must be able to lift 20 lbs. Must be able to sit for extended periods of time.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.