The Social Worker 1 will guide patients and their families through our care continuum to identify barriers to treatment and assist with access to needed resources to decrease barriers. The Patient Navigator will establish contact to help ensure continuity of care for patients and inform clinic staff of compliance and/or barriers. Additionally, to help raise awareness about information resources, support programs and services, and assisting in meeting the needs of patients and caregivers.
Build and maintain relationships with key staff at NM, Ability Lab and NPF to build patient referral mechanisms and promote patient navigation services.
Help patients move through the complexities of the healthcare system by assisting with practical problem solving related to concrete needs such as lodging and transportation, and other services that decrease barriers to treatment.
Complete comprehensive assessments of the barriers to quality care that contribute to disparities and identify information, resource and emotional support needs of newly diagnosed and medically underserved patients and care partners.
For Advanced Disease patients assist in coordination of services re:home, palliative and hospice programs.
Establish and leverage relationships and alliances community service providers to enhance service and referral networks.
Facilitate constituent access to available resources from the National Parkinson Foundation, NM PDMDC and the AbilityLab.
Implement a follow-up plan for each constituent to ensure that services have met their needs.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Knowledge about the breadth and accessibility of community resources.
Experience working in medical settings and interacting collaboratively with medical teams.
Experience working with chronically ill patients and families preferred.
Working knowledge of HIPPA regulations required.
Critical skills required include strong communication, interpersonal and organizational skills, assessment, teamwork, initiative, and versatility.
Strong problem-solving, relationship building and data collection skills.
Preferred Qualifications: (Education and experience)
Bachelor’s degree in health care related field preferred.
2 years’ experience in Parkinson’s Disease, social work, nursing, community health education or related field preferred.
Preferred Competencies: (Skills, knowledge, and abilities)
Remains composed under stress, handles self in a professional manner at all times and takes personal responsibility for delivering on personal and organizational commitments.
Ability to respond to changing circumstances and priorities in a focused manner.
Ability to work independently with minimum direction.
Ability to coordinate and implement multiple responsibilities, projects and priorities.
Ability to work collaboratively with NM/RIC clinical staff and liaisons as well as NPF staff representing both institutions to the best interest of patients and their care partners
Acts in the best interest of the organization and enhances the image of the NM PDMDC in the public eye.
Follows the NM policies, procedures and guidelines.
Uses available technology to perform position responsibilities.
Uses effective verbal and written communication skills and demonstrates ability to work with others.
Establishes effective working relationships with diverse individuals and communities, as appropriate.
Manages resources effectively and efficiently.
Provides high quality customer service, both internally and externally.
Completes work in a timely and efficient manner and ensures work is accurate.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highl...y collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.