This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
The schedule for this position will be: Monday: 6:30 am - 5:00 pm, Saturday: 7:00 am - 5:30 pm, Sunday: 7:00 am - 3:30 pm
Join our award-winning team at University of Washington Medical Center (UWMC). Among the top dozen medical centers in the United States as rated by U.S. News & World Report "America's Best Hospitals," UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
UWMC OPERATING ROOMS has an outstanding opportunity for a PART-TIME (70%, Day Shifts) PATIENT SERVICES SPECIALIST 1-TRAINEE or PSS 2. The UWMC Main and Pavilion Operating Room PSS is responsible for working with the charge nurses to make day-of changes to the schedules. The PSS obtains necessary information and schedules the proper supplies and equipment for day of and next-day surgical cases.
Duties of the Patient Services Specialist include:
Provide patient-focused care through use of customer service strategies
Communicate effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care
Coordinate unit activities by acting as the communications center for the nursing unit: handling all unit paperwork (i.e., chart maintenance and patient information, etc.), triaging telephone calls, accessing and entering information in computer programs and participating in non-nursing activities
Maintain inventory of supplies and equipment
Perform other duties as assigned
The PSS exercises independence in the planning and accomplishment of a wide spectrum of clerical duties.
This position will be hired either as a Patient Services Specialist 1-Trainee or a Patient Services Specialist 2 depending on the qualifications of candidate. The Patient Services Specialist 1-Trainee will learn the duties above along with UW and Harborview policies, procedures, and technology used to perform the duties of the position. The Patient Services Specialist 2 is knowledgeable about the UW and Harborview policies, procedures and technology and is able to independently perform the duties above.
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. -PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience. -PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.