UCHealth is a special place and it requires a special type of person to work here. We are committed to attracting exceptional people who possess a rare combination of talent, drive, and intellectual curiosity. They are the people who naturally gravitate toward our culture, our geography, and our passion for discovery -- ambitious people for whom UCHealth isn't just a career, but an elevated state of mind.
This key role is a Call Centre Position!
In a very busy call center environment, this position is responsible to perform patient registration functions and facilitates patient access to ambulatory and emergency services and care providers. Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consults. May be responsible for obtaining referral and/or insurance authorization/pre-certification approvals from health plan or primary care physician office. Documents patient calls on electronic and/or medical record phone notes. Financial responsibilities may include but are not limited to the following: verifying guarantor information, collection of any monies due at the time of service, charge entry, and hold bill resolution. Provides efficient flow of clinical information via paper and electronic medical records.
Understands scope of practice of each physician within the ophthalmology department.
Maintains knowledge of ocular anatomy and ophthalmic disease processes which would result in patients being scheduled with the correct ophthalmic sub-specialist based on the patient's complaint, disease, systemic illness, etc.
Correctly schedules procedures, diagnostics testing, and appointments within the eye clinic, appropriately scheduling tests and physicians' appointments in appropriate order based on need for dilation or corneal manipulation.
Triages ophthalmology appointment calls correctly determining what sub-specialist the patient needs to see and the appropriate time frame for the patient to be seen based on his/her complaint.
Performs patient registration functions.
Creates a customer service-oriented atmosphere by providing information, updates, and options to meet the patient needs.
High School or equivalent
Call Center Experience
Vocational/specialized, health care related experience preferred
1-2 years health care related experience
With award-winning hospitals and facilities serving the entire Front Range, University of Colorado Health is the state's largest and most innovative health system. By integrating the strengths of academic medicine with the finest community health care, we're able to push the boundaries of medicine and offer our employees endless career opportunities. Here, there are no limits, except those you place on yourself. Everyone is united by their passion for discovery and their commitment to improving patients' lives.
Join Us. Together We Improve lives.
The University of Colorado Health (UCHealth) system recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender variance, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.
With award-winning hospitals and facilities serving the entire Front Range, University of Colorado Health is the state’s largest and most innovative health system. By integrating the strengths of academic medicine with the finest community health care, we’re able to push the boundaries of medicine and offer our employees endless career opportunities. Here, there are no limits, except those you pla...ce on yourself. Everyone is united by their passion for discovery and their commitment to improving patients’ lives.