Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)
Posting Number: 17ST2493
Job Type: Part Time
Rutgers, The State University of New Jersey is seeking a Mental Health Specialist II (Part Time) for the Suicide Hotline at Rutgers University Behavioral Health Care.
Performs functions in support of the Unit's mission providing streamlined, prompt, and "customer friendly" services to callers of the UBHC statewide Suicide Prevention Hotline. Receives telephone requests for service, undertakes assessment of the service need of the caller or customer, and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of callers and applying relevant assessment and support skills with regard to a wide range of issues.
Assists callers in identifying their personal recovery goals, assists in setting objectives for each goal, and determines interventions to be used based on the consumer's recovery/life goals.
Helps the caller effectively address the problem, and/or refers the consumer to the appropriate clinical staff as observed by supervisor and as indicated by feedback from consumers, families, and team members.
May facilitate structured skill training groups, such as social skills, assertiveness, anger management, symptom management and psycho-educational groups on a variety of mental health issues as observed by supervisor.
Responds to telephone contacts with callers or family members in an appropriately courteous, helpful fashion as observed by supervisor.
Responds to telephone referrals, inquiries, and other contacts with professionals, outside agencies and other parties in a professional and cordial manner, per caller feedback and as observed by supervisor.
Maintains comprehensive and up-to-date knowledge of resources and programs used by the Center and Unit in order to provide guidance to callers and make appropriate referrals, as observed by supervisor.
Performs assessment and makes appropriate disposition as indicated by feedback from receiving program/referral, caller satisfaction and supervised observations or other provider.
Documents all consumer/caller contact information in accordance with departmental protocols and accurately and appropriately inputs data in unit's informational system, as observed by supervisor.
Acquires familiarity with other providers, and other pertinent organizations and resources, in order to facilitate telephone activities, develop work relationships, and provide information and guidance to callers.
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was ...at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.