Job Requisition Number: 23408. Visitor and Parent Services, a unit of Public Affairs, serves as the primary point of entry for a wide range of visitors to the campus, including prospective students and their parents, school groups, international visitors, scholars, alumni, donors and tourists from all over the world. Visitor and Parent Services is the primary unit on campus charged with developing programs and strategies to effectively welcome and orient guests to the university, providing a first time, face to face introduction to the university. Visitor and Parent Services provides institutional accessibility through the provision of appropriate and timely information, a critical component in the effective communication of the institution?s instructional, research and outreach priorities. This position supervises a large and diverse student staff (65+) that represents UC Berkeley as campus ambassadors, welcoming over 175,000 visitors to the campus annually.
Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments involved in providing outreach to the institution's external constituencies. Requires full knowledge of own area of responsibility.
The Assistant Director functions with a high degree of initiative; exercises independent judgment; actively analyzes systems with attention to detail and accuracy to enhance the effectiveness of the unit; sets priorities and meets deadlines with minimal supervision. The Assistant Director serves as the campus tour coordinator and may manage service functions and operations in the absence of the executive director. This position builds relationships and works collaboratively and effectively with campus departments to ensure a well-rounded and educative experience for internal and external audiences.
This position in an integral part of the selection process and facilitates the training, supervision and delegation of work assignments and oversight of a large and diverse students staff, assuring that the ambassador staff is as representative of the student body as possible. The Assistant Director is expected to communicate effectively with diverse audiences, exercise tact, discretion and confidentiality in all areas of responsibility. This position develops and maintains statistical databases and creates reports to plot and forecast revenue and resource allocations.
The Assistant Director works collaboratively with the executive director in planning and implementing long range goals and objective of the unit. This position independently analyzes data and work related issues and determines solutions for appropriate action. The position writes proposals to improve work environment and increase unit productivity ? this often involves contact and research into like institutions for benchmarking and best practices for service delivery.
?Respond to high volume email and telephone campus visit inquiries. Ensures efficient and effective tours and staffing of the visitor center through supervision of student staff. Ensures both campus and client (sometime competing) needs are met through accurate and courteous presentation of the campus to external visitors.
?Ensures smooth-running operations, including trouble-shooting and resolving public relations and/or other problems/issues through effective negotiation skills. Implements and evaluates tours and visit offerings that support the campus and showcase achievements, awards and contributions.
?In conjunction with the director, select and train new campus ambassadors.
?Independently manage scheduling, supervision, evaluation, and as required corrective action for student ambassadors. Perform personnel responsibilities, to include timekeeping and performance counseling.
?Analyze tour and visitor data to produce metrics and reports to make sound recommendations for resource allocation and program improvement.
?Monitor and maintain written and visual materials for departmental website, and staff training manual. Update and maintain listservs and databases. ?Maintain regularly scheduled communication and benchmarking efforts with the other UC visit programs and peer institutions?Excellent organizational and time management skills and demonstrated ability to prioritize, exercise initiative and sound judgment while effectively coordinating and organizing multiple details and events simultaneously. ?Knowledge of the campus' mission, goals, objectives, achievements, policies and academic programs. ?Interpersonal communications skills to build and foster a collaborative and cooperative work environment. ?Ability to exercise sound political acumen to build and maintain excellent working relations with all levels of academic, non-academic, internal, external, and international constituencies using skill in judgment, decision-making and problem recognition, and resolution. ?Knowledge of current concepts and principles associated with supervising millennial students in a front facing, customer service based program. ?Experience using data for assessment purposes ?Ability to effectively represent and advocate for the campus with a variety of diverse publics including but not limited to parents, donors, and guests with high-impact potential for the university. ?Demonstrated knowledge of HTML5, Wordpress, Adobe InDesign, and various social media platforms ?Strong knowledge of the fundamentals of writing, grammar, syntax and punctuation. ?Demonstrated leadership management skills to lead, direct, mentor, evaluate, and motivate staff.
Education/Training: ?Bachelor's degree in related area and/or equivalent experience/training
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.