This position serves as a member of the Ambulatory Access Services department, which is responsible to support the systems and operations of ambulatory practices, professional service and hospital departments. Workflows supported by the Ambulatory Access Services department include: patient appointment scheduling, space and resource utilization, and referrals. The department supports its customers in workflows that start when the patient initially calls to obtain services, through the time that the patient is seen in clinic.
This position specifically is dedicated as a member of Community Connect implementation team and will work to install Epic at partner organizations.
This position, as a Cadence Workflow Analyst will have an in-depth knowledge of Epic and will: 1) Understand, develop, document, validate and train scheduling workflows; 2) Assume project management responsiblities for large implementation projects, specific to new buisness and community connect; 3) Be aware of strategic scheduling and registration objectives and work with AAS leadership and stakeholders within the organization to validate and prioritize incoming customer requests; 4) Create content and tools for users or groups of users as needed; 5) Provide clear, professional communication with Epic users, Epic team members and OHSU Leadership.
The incumbent has extensive knowledge of Ambulatory Practice or Professional Service Department front office operations and is able to independently diagram workflows and make processes more efficient. He/She is knowledgeable about the Epic system and can provide expert knowledge on how to create the most efficient process in Epic. The incumbent is able to provide end user support and provide backup to the Ambulatory training team as needed for cross-coverage. As new optimizations are implemented, develop and deliver training and support for users in coordination with existing OHSU Policies and Procedures.
Masters degree in a related field and four years work related experience in clinical or operational healthcare environments OR
Bachelors degree in a related field and six years of work related experience in clinical or operational healthcare environments OR
Associates degree in a related field and seven years work related experience in clinical or operational healthcare environments OR
Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments OR
Equivalent combination of education and experience where one year of experience will be substituted for an Associates degree and two years of experience will be substituted for a Bachelors degree AND
At least one year working knowledge of Ambulatory front end operations and scheduling practices AND
Demonstrated ability to independently prioritize projects
Previous experience in a large organization working with integrated systems
Must be able to perform the essential functions of the position with or without accommodation
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and r...esearch. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm